Lead Customer Success Manager
Skills
- Strong understanding of blockchain technology and proof-of-stake networks
- Experience working with institutional clients such as exchanges, asset managers, custodians
- Excellent communication skills to explain technical concepts clearly
- Strong project management and organizational abilities
- Fluency in English; Spanish is a plus
Responsibilities
- Manage Tier 1 institutional client accounts in US and LATAM regions
- Engage proactively with clients through recurring strategic calls and thought leadership
- Drive revenue growth via upsell and cross-sell opportunities
- Maintain and deliver detailed reporting for institutional clients
- Provide comprehensive training and guidance on the Figment platform
- Address client inquiries related to products, staking, billing, reporting, and network support
- Manage wallet address configurations and technical documentation
- Coordinate closely with DevOps, Product, and Sales teams
- Deliver protocol-specific content and network updates to clients
Benefits
- 100% remote-first work environment with optional office spaces
- 4 weeks PTO starting day one plus 1 week flex days
- Extended company-paid health benefits effective immediately
- Best-in-class parental leave and flexible work arrangements
- Home office stipend and monthly Wifi reimbursement
- Annual Learning & Development budget
- 401K (US) or RRSP match (Canada)
- Company stock options and performance-based bi-annual bonus
- Competitive commissions structure for sales roles
- Annual company retreats and gatherings
- Supportive culture emphasizing personal career development and well-being
Average salary estimate
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We are one of the world’s leading providers of blockchain infrastructure. Our mission is to empower investors and developers to build Web3, the next generation of the Internet.
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