Customer Experience Coordinator (Part Time) - Boston, MA
Skills
- Strong verbal communication and interpersonal skills
- Advanced proficiency with computer programs and management software
- Excellent organization and time management
- High emotional intelligence and adaptability
- Multitasking in high-stress environments
- Professional and approachable demeanor
Responsibilities
- Answer incoming calls promptly and warmly
- Manage customer communications across phone, email, and text
- Greet and check in customers upon arrival
- Monitor and improve customer wait times and workflow efficiency
- Address customer complaints empathetically and resolve issues quickly
- Collect and share customer feedback to enhance service
- Process payments and maintain accurate customer records
- Engage with customers during wait times and update medical staff
- Provide financial guidance and educate on end-of-life services
- Follow up with customers post-visit to support pet care
- Create personalized and memorable experiences for customers and pets
Education
- High school diploma or equivalent required
Benefits
- Competitive industry-leading compensation
- 401K with company match
- Health, vision, and dental insurance
- Paid parental leave of 10 weeks at full salary
- Unlimited continuing education opportunities
- Flexible work schedules for work-life balance
- Latest equipment and technology in hospitals
- Employee pet discounts and stocked groceries/snacks
- Regular contests, outings, and company retreats
- Referral rewards program
- Inclusive and diverse workplace committed to equal opportunity
Average salary estimate
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