Customer Success Representative (AMERS) - job 1 of 2
Skills
- Strong customer service and communication skills
- Organizational skills to prioritize and multitask in a fast-paced environment
- Experience with Salesforce CRM or similar tools
- Analytical skills for data querying and reporting
- Ability to handle high volume of email and outbound telephone communications
- Basic knowledge of the virtualization industry
Responsibilities
- Manage and exceed quota tied to territory renewal and expansion goals
- Ensure timely renewals and growth of contracts within assigned territory
- Remove obstacles to renewal ensuring high customer retention and satisfaction
- Monitor expiring agreements and take timely action to maintain customers on maintenance agreements
- Provide proposals and quotes as per customer and partner agreement terms
- Handle inquiries related to quotes, pricing, co-terming, up-selling, and maintenance contract reinstatement
- Cold call lapsed customers with the goal of reactivating support
- Collaborate cross-functionally with sales and other teams to drive renewal and prepare necessary sales quotes
- Maintain accurate and timely records in Salesforce CRM
- Manage inbound renewal inquiries across various portals
- Meet daily and weekly SLAs and maintain high customer satisfaction ratings
Education
- Bachelor’s degree or equivalent combination of education and experience
Benefits
- Competitive salary and performance bonuses
- Opportunities for professional development in a global tech company
- Supportive and inclusive work environment
- Employee benefits aligned with public company standards
Average salary estimate
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