Data Client Support Analyst
Skills
- Strong understanding of capital markets, portfolio accounting, and CRM
- Excellent communication and interpersonal skills
- Familiarity with MS Suite, Salesforce, Atlassian, SQL, Databricks, Bloomberg or similar financial software
- Attention to detail and self-motivation
- Ability to work flexible hours
Responsibilities
- Address client inquiries related to portfolio data feeds and product functionalities within SLAs
- Manage requests from internal data teams requiring client engagement to resolve data verification issues
- Investigate and triage client-reported bugs and data processing problems with Engineering and Product teams
- Collaborate with Account Managers and Solutions Architects to manage data escalations and ensure positive client outcomes
- Participate in cross-organizational projects to improve processes and support new product functionality
Education
- Relevant education or equivalent experience in financial investment or advisory fields
Benefits
- Competitive base salary plus bonus, equity and benefits
- Flexible work environment supporting hybrid/remote options
- Opportunities for professional growth and community learning
- Inclusive and welcoming workplace committed to diversity and accommodation
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
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