Customer Experience Coordinator - Chicago, IL (Lincoln Park)
Skills
- Excellent verbal communication skills.
- High emotional intelligence and ability to read situations.
- Strong multitasking and organizational abilities.
- Proficient in computer programs and practice management software.
- Problem-solving and adaptability in high-stress environments.
Responsibilities
- Answer incoming customer calls and communications promptly and warmly.
- Greet customers upon hospital entry and guide them through check-in.
- Monitor and improve customer wait times and hospital workflow.
- Handle and resolve customer complaints empathetically and efficiently.
- Collect customer feedback and share positive insights with the team.
- Process payments and maintain accurate customer records.
- Engage customers during wait times and communicate their needs to the care team.
- Educate customers on end-of-life options and follow up after visits.
- Create personalized and participatory experiences for customers and pets.
Education
- High school diploma or equivalent required.
Benefits
- Industry-leading compensation.
- 401K plan with company match.
- Health, vision, and dental insurance.
- Paid parental leave (10 weeks at full salary).
- Unlimited continuing education opportunities.
- Flexible work schedules for work-life balance.
- Access to latest hospital equipment and technology.
- Employee pet discounts and stocked hospital snacks.
- Monthly/quarterly contests and company-wide retreats.
- Referral rewards program.
Average salary estimate
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