Customer Service Representative
Skills
- Strong verbal communication skills
- Proficiency with Microsoft Office Suite (Excel, Word)
- Ability to work independently and efficiently
- Trustworthy with sound judgment
- Bilingual Spanish preferred
Responsibilities
- Provide excellent customer service through daily inbound and outbound communications
- Resolve inquiries independently and escalate issues when necessary
- Proactively identify customer issue trends and share feedback with product teams
- Initiate contact with customers to resolve account issues
- Adapt and perform various tasks to support evolving company needs
Education
- High school diploma required
- Bachelor’s degree preferred
Benefits
- Comprehensive medical, dental, and vision coverage
- 20 PTO days plus 11 paid holidays
- 401(k) retirement plan with company matching
- Student Loan and Tuition Reimbursement
- Commuter assistance
- Parental leave (maternal and paternal)
- Inclusion and Associate Engagement Programs
Average salary estimate
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