Customer Experience Coordinator - Maple Grove, MN
Skills
- Strong verbal communication and active listening skills.
- Advanced proficiency with computer software and practice management systems.
- Excellent multitasking and organizational abilities.
- High emotional intelligence and ability to adapt in high-pressure situations.
- Problem-solving mindset with attention to detail.
Responsibilities
- Answer incoming calls promptly and manage all customer communications professionally.
- Greet and check-in customers warmly upon arrival and monitor wait times to improve workflow.
- Resolve customer complaints empathetically and proactively anticipate potential issues.
- Facilitate communication between customers and medical staff, including video chats when needed.
- Collect and share customer feedback to enhance service quality.
- Process payments and maintain accurate customer records.
- Create personalized, engaging experiences for customers and their pets.
Education
- High school diploma or equivalent required.
Benefits
- Competitive industry-leading compensation.
- 401K with company match.
- Health, Vision, and Dental insurance coverage.
- 10 weeks paid parental leave at 100% salary.
- Unlimited Continuing Education opportunities.
- Flexible work schedules promoting work-life balance.
- Employee pet discounts and stocked hospital amenities.
- Referral bonus programs and company-wide events.
Average salary estimate
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