Senior Customer Success Manager
Skills
- Strong customer success best practices and process definition
- Expertise in GitLab usage and ability to train others
- Advanced knowledge of software development lifecycle and pipelines
- Advanced project management skills
- Effective communication and leadership in customer advocacy
Responsibilities
- Provide immediate onboarding activities for new customers
- Develop and manage Customer Success Plans with defined goals and KPIs
- Manage account escalations and provide timely resolution
- Advise customers on new GitLab features and support training recommendations
- Mentor junior Customer Success Managers to improve team expertise
- Collaborate cross-departmentally to resolve integration and adoption challenges
- Lead training sessions and documentation for customers and internal teams
- Maintain deep knowledge of the GitLab platform and promote adoption of complex solutions
Education
- Relevant higher education degree or equivalent experience
Benefits
- Health, financial, and wellbeing support
- Flexible paid time off (PTO)
- Equity compensation and employee stock purchase plan
- Growth and development budget
- Parental leave
- Home office support
- All-remote, asynchronous work environment
- Access to Team Member Resource Groups
Average salary estimate
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GitLab is a complete DevOps platform, delivered as a single application that's fundamentally changing the way Development, Security, and Ops teams collaborate and build software.
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