Customer Success Manager (vflok - AI Nurse Scheduling Platform)

vflok Inc. is an Atlanta startup founded by Catalyst by Wellstar, the venture and innovation arm of the 11 hospital, 30,000 employee Wellstar Health System, and Alloy Partners, a leading startup studio. Our mission is to improve work-life balance for hospital nursing and care teams by improving schedule flexibility and reducing administrative burden. We achieve our mission through Swift™, an AI scheduling copilot that performs tasks for end users, manages system-wide communication, and solves complex schedule optimization problems.

We are seeking an experienced Customer Success Manager that will report to the Chief Technology & Product Officer. In this role you’ll onboard healthcare systems and other care delivery customers that will be leveraging Swift to reduce administrative burden for managers, increase schedule flexibility for front-line teams, and eliminate inefficient scheduling workflows. 

Let’s help the care givers that help so many…

At vflok, your work will directly impact the lives of nurses, care teams, and hospital leaders. If you’re ready to help us deliver flexible, intelligent solutions to healthcare’s frontline teams—we want to meet you.

What You’ll Do

• Own the Customer Journey: Lead onboarding and implementation for health systems using Swift, starting with the Wellstar account.
• Be the Go-To Contact: Act as the primary day-to-day liaison for customer teams, ensuring a responsive, reliable, and consistent experience.
• Drive Adoption: Build relationships with nursing leaders, hospital executives, and operational stakeholders to ensure Swift meets their unique needs.
• Translate Needs Into Action: Gather business requirements and relay them clearly to our technical team to ensure smooth and successful implementations.
• Lead with Confidence: Host virtual and in-person meetings, facilitate training sessions, and create compelling documentation—FAQs, timelines, guides, etc.
• Collaborate Across Teams: Provide regular feedback to the product and engineering teams based on customer insights.
• Support Sales & Growth: Assist with sales presentations and marketing initiatives when needed.

What We’re Looking For

• You’re based in the Greater Atlanta area and can travel regularly to customer sites (primarily in Georgia to start).
• You have 5+ years of experience leading implementation or customer success for an enterprise technical solution—ideally in a hospital or healthcare system.
• You’re a strong communicator (both written and verbal) who can manage stakeholders from the front line to the C-suite.
• You love solving problems, managing projects, and adapting in a startup environment that evolves fast.
• You’re comfortable with hospital workflows and capable of navigating in-person meetings at clinical sites.
• You know your way around tools like Microsoft Office, Salesforce, HubSpot, and can quickly learn new systems.
• PMP certification is a big plus.
• Experience supporting sales and marketing efforts.

Why Join Us

• Competitive salary + performance bonus + equity participation
• Comprehensive medical, dental, and vision insurance
• Hybrid work model (remote + in-office in Atlanta’s Tech Square)
• A seat at the table in a fast-growing, mission-driven company
• Strong financial backing from a leading hospital system and venture studio

EQUAL OPPORTUNITY EMPLOYER

Vflok Inc. is an equal opportunity employer. All hiring and employment decisions are made on merit, performance, competence, and our business needs. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.