Onboarding / Account Manager
iPostal1 has been pioneering digital mailboxes and mailroom management software since 2007! Our network of digital mailbox locations is the largest and fastest growing with thousands of locations across the U.S. and abroad. Our business segment, iPostal1 Workspace, offers a white label version of iPostal1 for workspaces to use with their office and all the benefits of these digital mailbox services to flexible workspaces current virtual and tenant members as an optional service or bundled as part of a service package.
We are seeking a dynamic, customer-focused individual to join our team in the role of Onboarding/ Account Manager. This role is essential for managing relationships and providing customer service to our flexible workspace owners and operators. Training this customer base on our proprietary software will be a crucial part of this role.
Responsibilities:
Serve as the primary contact for flexible workspace accounts, ensuring high levels of satisfaction and customer retention
Establish, develop, and maintain positive business and customer relationships, fostering long-term client growth
Train owners and operators on our proprietary software, ensuring they understand its full capabilities so they can fully leverage it to gain additional sources of revenue
Respond promptly to customer inquiries and resolve issues effectively
Regularly engage with workspace owners and operators to identify potential issues or needs and address them proactively
Share owner/operator feedback with team to aid in establishing best practices
Collaborate internally with the sales and operations teams to recommend enhancements to the onboarding process
Proactively partner with owners and operators to manage accounts and document interactions & progress, with special attention to their experiences within their first year
Skills and Qualifications:
Three to five years of experience in the coworking/workspace industry with experience at the front line, regional or corporate level
Previous experience in a an account management role, ideally in the workspace industry
Excellent communication and public speaking skills
Ability to deliver effective training via Zoom
Strong organizational and problem-solving skills
Experience with CRM software and office applications
Comfort working in a team-oriented environment
iPostal1is an Equal Opportunity Employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.
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