Account Manager

Description

About Us

Care Solace is a fast-growing tech company on a mission to connect individuals and organizations with mental healthcare, social service resources, and providers in their communities. We are mission-driven, agile, and passionate about solving real-world problems with innovative solutions.

 Job Purpose

We are hiring an Account Manager to serve as the primary point of contact for a portfolio of clients. This role focuses on post-sale relationship management, client engagement, and renewal responsibilities. You will act as a trusted advisor, helping clients realize the full value of our platform while identifying opportunities for growth and deeper engagement.

Duties & Responsibilities

• Build and maintain long-term, trusted relationships with key client stakeholders.
  
• Lead client onboarding, training, and launch activities to ensure successful implementation of services.
  
• Conduct regular check-ins and business reviews (monthly, quarterly, or annual) to share insights, usage trends, and best practices.
  
• Address client questions, troubleshoot issues, and coordinate internal resources to ensure timely resolution.
  
• Monitor client engagement and adoption metrics, proactively identifying opportunities for improvement or expansion.
  
• Maintain accurate account records and activities in CRM systems (e.g., HubSpot, Salesforce).
  
• Represent Care Solace at client events or community activities as needed.
  
• Gather and relay client feedback internally to improve product offerings and customer experience.
  
• Ensure client contract renewals and drive high retention rates within the assigned portfolio.

Measurements of Success

• Client satisfaction and NPS scores.
  
• Utilization and adoption rates of Care Solace services.
  
• Renewal and upsell rates.
  
• Timeliness and quality of business reviews.
  
• Quality of relationships with client stakeholders.

Requirements

 Qualifications

• Bachelor’s degree required; background in business, communications, education, or related field preferred.
  
• 3-7 years of experience in account management, customer success, or client services.
  
• Exceptional communication skills (oral and written), including the ability to present complex ideas clearly to various audiences.
  
• Strong organizational skills with a proven ability to manage multiple accounts simultaneously.
  
• Experience with CRM software (e.g., HubSpot, Salesforce) is a plus.
  
• Comfort working independently and cross-functionally in a fast-paced, mission-driven environment.
  
• Background working with public sector, education, or community organizations is a plus.

Working Conditions

• Remote or hybrid if located in San Diego County
• Occasional travel to client sites and events.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 15 pounds occasionally.