Technical Account Manager, Software Services - job 1 of 5
Skills
- Experience in SaaS deployment, configuration, testing, and troubleshooting.
- Strong root cause analysis and problem-solving skills using tools such as Splunk, JIRA, and Salesforce.
- Advanced knowledge of Windows OS, networking (routing, switching, Wi-Fi), cloud solutions, virtualization, and storage.
- Proficiency in data analytics and reporting tools including Microsoft Power BI and SQL Server.
- Familiarity with law enforcement systems like RMS, CAD, and CJIS standards.
- Strong customer relationship management and cross-functional collaboration abilities.
Responsibilities
- Act as primary technical liaison for assigned law enforcement agencies to resolve complex technical issues.
- Collaborate with deployment teams to design, configure, test, and implement Axon software solutions.
- Manage crisis situations by quickly responding to critical technical issues.
- Advocate for customer needs internally to influence product and service improvements.
- Guide agencies through change management to optimize software adoption and usage.
- Work cross-functionally with engineering, product management, and sales teams.
- Utilize data tools like Microsoft Power BI, SQL Server, and JSON to build dashboards and manage reporting.
- Provide advanced training and documentation to agency staff on Axon products.
- Offer onsite support to customers ensuring prompt resolution and satisfaction.
Education
- Bachelor’s degree in business administration, computer science, or related field, or equivalent experience.
Benefits
- Competitive salary and 401k with employer match.
- Discretionary paid time off and paid parental leave.
- Medical, dental, and vision insurance plans.
- Fitness programs and emotional & mental wellness support.
- Learning and development opportunities.
Average salary estimate
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Axon is an American company based in Scottsdale, Arizona. We have made it our mission to protect human life by developing technology and weapons products for military, law enforcement, and civilians.
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