Technical Support Representative - Work From Home
- As a frontliner, answer customer enquiries about products and services through a variety of channels such as live chats, online messages, emails, or phone calls
- Create customer support tickets to track and monitor progress on resolving customer queries
- Troubleshoot and handle questions on set-up, configuration, and maintenance; delivery and logistics
- Redirect customers to the appropriate agency or department for handling
- Escalate customer complaints or issues to the appropriate support team
- Set up appointments or follow up with customers after first contact
- Update records of customer interactions
- Provide general customer support as the need arises
- Ensure inbound and outbound communication reflects the best of the company.
- Bachelor's degree in any related field or equivalent
- Minimum 3 years experience in technical support or a similar role
- Familiar with customer relationship management (CRM) software and/or ticketing systems
- Learn new skills quickly with sharp attention to detail
- Work with minimum supervision and self-starter
- Excellent communication skills
- Excellent problem-solving skills
- Works well within teams
- Can-do attitude with a passion for learning
- Takes initiative and is self-motivated
As a Twoconnect employee, you get to enjoy the following:
- Work from home
- Mid shift: 1:00 PM to 10:00 PM PHT (adjustments will be made for daylight saving time)
- Work-life balance
- HMO benefits
- Government-mandated benefits
- Training and Development programmes
- Employee Engagement Events (company outings, fun activities, quarterly wellness and self-care sessions)
- Experience working with leading organisations
- Fun, supportive, and inclusive culture
- Dedicated Team Managers that look after your development
Average salary estimate
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