Technical Support Representative
Job Summary:
At AssetWorks, the EAM Support team is redefining support with our intelligent swarming approach, where we operate without a traditional tier structure. Our team works together, pooling our knowledge and skills to solve customer support issues. It is a collaborative and dynamic way of working, where everyone has a chance to learn and grow.The Technical Support Representative will provide help and technical assistance to the internal/external customers. You will utilize your MS Azure hosting and MS SQL skills and work with other technologies like Oracle databases, Elasticsearch, web servers, mobile devices, printers, tablets, and Crystal Reports. The position will include setting up new systems and upgrades for hosted and on-premises customers.
Job Description:
Requirements:
The ideal candidate will possess a bachelor’s degree from an accredited college or university with a major in computers OR related experience. The position is looking for the following.
- Previous experience in a call center or customer service environment is desired
- Proficient in the following
- MS Windows Server OS
- Microsoft Applications
- Server Management
- Structured Query Language
- Log file analysis
- XML/JSON
- Basic understanding of the following
- MS Azure
- MS SQL server and Oracle database
- Server Management and Virtual Machines
Networking
Scripting
HTML/CSS
Crystal Reports
- Soft skills
- Excellent verbal and written communication skills
- Fast Learner
- Problem analysis and problem-solving
- Attention to detail
- Adaptability
- Team player
- Resilience
- Travel: up to 10%
- After-Hours work: Some required
- Time zone: Eastern Time Zone
Benefits:
- Generous Paid Time Off
- 11 Paid Holidays
- Medical, Dental, Vision, Life insurance benefits with various choices and generous employer contribution
- 401k with employer match which immediately vests
- Annual Company Bonus
- Career growth and mentoring opportunities as a smaller business unit within the Volaris Group
- Tuition Reimbursement Program
- Employee rewards and recognition programs
- Optional Employee Stock Purchase Program with company match
- Pet insurance
- TicketsatWork program, discounted entertainment tickets to movies, sporting events, hotels, live performances, etc.
- Referral bonuses
- Employee engagement events
- Flexible remote work arrangements
Worker Type:
RegularNumber of Openings Available:
1Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Embark on a dynamic internship in marketing operations at an innovative company within the defense, aerospace, and healthcare sectors.
Seeking an experienced Software Implementation Project Manager to guide our projects at AssetWorks with strong communication and management prowess.
Join Carelon APC as a Medical Assistant II and play a pivotal role in delivering compassionate patient care.
Experienced Customer Experience Manager needed to lead and enhance client and advocate support for a rapidly growing healthcare advocacy startup.
Join Financeit as a Bilingual Funding Officer, where your expertise will help empower customers and partners with financing solutions in a collaborative remote environment.
Lead the Client Experience team at Personalis to ensure excellent support and communication for clinical diagnostic clients and physicians within a cutting-edge cancer testing lab.
As a Customer Solutions Engineer at Stoke, you will guide customers in leveraging our advanced platform to revolutionize their hardware engineering processes.
Become a vital part of the NYC Department of Consumer and Worker Protection as a Customer Service Representative, enhancing community support through exceptional customer service.
Become a vital part of Upstream Rehabilitation as a Patient Care Coordinator, impacting patient experiences through exceptional service and organization.
Join Coinbase as a Customer Success Agent II and help shape the future of financial freedom through exceptional customer support.
Join AssistRx as a Bilingual Call Center Registered Nurse and make a difference in patients' lives through compassionate telehealth support.
Seeking an experienced L2 Tech Support specialist for on-site desktop management to join our team in ensuring seamless operations.
Join Clean Power Alliance as a Coordinator for Customer Programs and support the transition to renewable energy across Los Angeles and Ventura counties.
Join Verra Mobility as a Client Success Manager and play a key role in delivering exceptional service while leading strategic initiatives.
Become a vital part of Wolters Kluwer as a Customer Service Coordinator, where your expertise will elevate our customer experience.
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
