Technical Program Manager

At Tend, we’re building a dental experience that’s different — one that brings together hospitality, technology, and world-class clinical care. As a Technical Program Manager, you’ll play a critical role in ensuring our technology solutions scale alongside our multi-unit service organization. You’ll lead technical programs that power our studios and operations while collaborating with outsourced engineering teams and internal stakeholders.

You’ll join a collaborative, member and team first culture where we celebrate success, stay nimble, and have fun doing hard things together.

What You’ll Do

• Own and manage complex technical programs that support our studios, operational teams, and guest experience.
  
  
• Lead partnerships with internal and outsourced engineering teams — setting expectations, managing delivery, and holding teams accountable for quality and results.
  
  
• Translate business needs into actionable technical plans, ensuring alignment across internal and external stakeholders.
  
  
• Track program progress, manage risks and dependencies, and provide transparent updates to leadership.
  
  
• Develop and improve processes that enable scalable, reliable delivery of technology solutions.
  
  
• Drive alignment across Technology, Operations, and external partners to support Tend’s growth.
  
  
• Consistently achieve results, even in challenging circumstances — staying focused on outcomes that support our team, members, and studios
  
  
• Take ownership, speak up about challenges, and act with integrity and authenticity
  
  

What You Have

• 5+ years of experience in technical program management, ideally supporting multi-unit service businesses (e.g., healthcare, retail, hospitality).
  
  
• Experience managing outsourced engineering teams and technology vendors.
  
  
• Strong understanding of systems integrations, APIs, and cloud-based solutions (no coding required, but able to connect tech and business needs).
  
  
• Ability to manage multiple complex programs simultaneously in a fast-paced, high-growth environment.
  
  
• Proven ability to collaborate and align diverse stakeholders (internal teams, vendors, leadership).
  
  
• Excellent communication, organizational, and problem-solving skills — comfortable managing ambiguity and complexity.
  
  
• Familiarity with program management tools like Jira, Asana, or Smartsheet.
  
  
• A growth mindset — you seek feedback, reflect, and encourage development in yourself and others (Rooted in Growth / Self-Awareness).
  
  
• Appreciation for different backgrounds, perspectives, and ideas (Embrace Our Differences / Values Differences).

What We Offer

We believe taking care of people starts with taking care of our own. Here’s how we’ve got you covered at Tend:

🩺 Health Comes First - We offer medical, dental, and vision insurance — plus a Dental Wellness Program to keep your smile as sharp as your skills.

💰 Plan for the Future - Our 401(k) comes with a company match, because your future matters just as much as your now.

💡 Support, When You Need It - Life & AD&D insurance, health advocacy, legal support, and an Employee Assistance Program (EAP) — all designed to have your back when life gets real.

🛍️ Smart Spending Options - We’ve got Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and pre-tax transit/parking benefits to make your dollars go further.

🌴 Time to Recharge - Enjoy generous Paid Time Off (PTO) and company holidays — because rest is productive.

💸 Bonus Eligible - This role includes annual bonus potential based on both company performance and your individual impact.

#LI-Hybrid