Revenue Cycle - Credits Specialist
We’re Tend — Dental Done Differently.
Tend was founded to make going to the dentist something people actually look forward to. We blend thoughtfully designed studios, top-tier clinical care, advanced technology, and a hospitality-driven mindset to create a dental experience that’s human, personalized, and exceptional from start to finish.
Since launching in 2019, we’ve delivered care to over 100,000 patients across New York, Washington DC, Boston, Atlanta, and Nashville. With thousands of five-star reviews and over 650 passionate team members, Tend is one of the fastest-growing and highest-rated dental brands in the country — and we’re just getting started.
Whether you’re delivering care in our studios or supporting our growth behind the scenes, every role at Tend contributes to reimagining the future of dental health — for patients and for the people who care for them.
We’re growing fast — and we’re looking for values-driven, mission-aligned talent to grow with us.
The Revenue Cycle - Credits Specialist will play a crucial role in managing and resolving credit balances on member accounts. The responsibilities include analyzing and resolving credit balances, efficiently processing refund requests, and ensuring documentation of all transactions for audit and regulatory compliance. The specialist will collaborate with Revenue Cycle Management (RCM) team members and studio teams to address discrepancies and maintain accurate account balances, all while demonstrating excellent communication skills. This role is essential in supporting Tend's financial goals and providing a seamless experience for our members. Additionally, this role is onsite/hybrid with a requirement to live in or near the Nashville, TN area to be able to commute to work 1-2 days per week.
What You’ll Do:
- Analyze and resolve credit balances on accounts, ensuring accuracy and timeliness.
- Post payments and adjustments to patient ledgers, including insurance and member payments, with a focus on accuracy and timeliness.
- Coordinate and process voluntary and involuntary refund requests efficiently, maintaining high levels of accuracy.
- Document all transactions, generating detailed reports for audit purposes and regulatory compliance.
- Foster collaborative relationships with our studio teams to resolve discrepancies and sustain accurate account balances.
- Excellent communication skills.
- Any additional responsibilities assigned by RCM leadership.
What You Have:
- 2+ years of experience in revenue cycle, credit balance resolution, or payment posting in a healthcare setting
- Strong understanding of EOBs and payment reconciliation
- Highly organized with excellent analytical and problem-solving skills
- Outstanding verbal and written communication abilities
- Proficient in excel
- Detail-oriented and able to manage multiple priorities in a fast-paced environment
- Use of Dentrix software will be considered an advantage
What We Offer:
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Compensation: Competitive pay and opportunity to grow
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Health Benefits: Medical, dental, vision, and telemedicine options — with Tend covering a significant portion of premiums
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Wellness Perks: Free dental care for you and discounted care for family; cosmetic and orthodontic discounts included
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Financial Benefits: 401(k) with company match, HSA/FSA options
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Paid Time Off: Generous PTO that grows with your tenure + paid holidays
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Extra Coverage: Company-paid life and disability insurance, with voluntary add-ons like accident and critical illness protection
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Resources: Access to our Employee Assistance Program and additional discounts
Join us in creating a modern dental experience where people look forward to going to the dentist — and where you’ll feel proud of the work you do every day.
#LI-onsite
The Tend Difference
The highest standard of care, anywhere.
At Tend, you’ll work alongside esteemed clinical leaders and experience-obsessed colleagues to deliver care that’s not only top-tier — it’s unforgettable. With access to advanced technology and thoughtfully designed studios, you’ll help create dental experiences that patients actually look forward to. Our hospitality-driven approach makes every visit feel personal, warm, and empowering.
A top-tier clinical team who puts patients first.
We value science over sales and lead with empathy, transparency, and integrity. There are no production quotas here — just a shared commitment to doing what’s right for our patients. We foster a collaborative, inclusive culture where team members go the extra mile for each other and for every patient who walks through our doors.
Innovate Dentistry. Tend to Others. Grow Together.
Tend is redefining what it means to grow a career in dentistry. We offer a modern, patient-first environment backed by cutting-edge tools and systems, industry-leading compensation and benefits, and robust opportunities for continuing education and professional development. Whether you’re clinical or corporate, you’ll be part of something meaningful — and surrounded by people who care.
Tend is an Equal Opportunity Employer.
We’re committed to fostering a workplace where everyone feels seen, heard, and supported. Tend does not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination.
Legal and Compliance Notice:
Tend complies with all applicable federal, state, and local laws governing nondiscrimination, equal employment opportunity, pay transparency, and other employment-related requirements. Where specific state disclosures or postings are required by law, we provide this information as part of our hiring process or upon request.
Your privacy matters.
To learn more about how we collect, use, and protect your information, please review our privacy policy here.
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Tend is the world’s first member-obsessed oral wellness brand. We aim to transform dentistry into an empowering, human, and joyful experience.
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