Head of US FCRM Training Program Development (US)

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

The Head of US FCRM Training Program Development is responsible for producing the various components of the US FCRM training program, which ultimately entails producing, assigning, and tracking relevant periodic training for all United States Bank personnel with BSA/AML responsibilities. Such training content will need to be based on job-specific duties and responsibilities and address policy and regulatory requirements.

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork, and handling any/all disciplinary actions, as required
• Develops and manages key components of the U.S. FCRM training program, including the design, assignment, and tracking of periodic training for all U.S. Bank personnel with BSA/AML responsibilities
• Responsibilities include developing and implementing strategies for mandatory attendance such as the frequency of training, timing for updating the training program and materials, the method for delivering training, procedures to ensure employee training completion is tracked and documented, procedures to ensure the effectiveness of employee training content is measured, with insights from such measures then fed back into the development of subsequent training content
• Oversees the quality and comprehensiveness of training content from the standpoint of overall user experience, general editing, copyediting standards, question setting and consistency of look-and-feel
• Designs clear reporting formats for the purposes of informing various senior-level audiences, including management, the board and regulatory agencies
• Accountable for providing functional / business-level communications to ensure messages to stakeholders and/or employees are consistent, appropriate and aligned to the Program's strategies and executive management direction

Education & Experience:

• 4-year degree required
• 10+ years related experience required. Experience in AML Compliance preferred
• Proven experience in developing and delivering on regulatory remediation deliverables in response to audit or regulatory findings
• Demonstrated ability to effectively interact with regulators, including participation in meetings, responses to inquiries, and providing supporting documentation
• Hands-on experience with designing, implementing, or maintaining a compliance training program
• Strong understanding of training program governance, including policy development, control frameworks, and effectiveness assessments
• SME in developing financial crimes training content, including AML, Sanctions, fraud, and related risk areas
• Superior business acumen and analytical capabilities ability to synthesize complex info, consolidate and summarize information into clear, concise analysis in support of business decisions
• Forward thinking and strategic thinking capabilities in order to support the business in executing on strategy
• Ability to impact and motivate others, including those who do not have a direct reporting relationship
• Able to manage and influence effectively within a matrix environment
• Excellent customer service orientation and a professional approach; including ability to interact with all levels across the organization
• Strong communicator, with excellent oral, written and presentation skills
• Organizational awareness and the ability to balance the viewpoints of various stakeholders

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. 

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com.  Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.