Senior Manager, BTS (HRSD)

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Manages staff responsible for working with line of business management and staff to: Define the business, financial, and operational requirements of new systems. Collaborate in the planning, design, development and deployment of new systems, and enhancements to existing systems. Determine ways of leveraging existing systems for new requirements. Enhance business processes, operations, and information process flow. Identify and resolve issues with existing systems.

Responsibilities

• Responsible for compliance with applicable Corporate and Divisional Policies and procedures
• Strategic Thinking: Understands corporation's vision, goals and strategies. Develops appropriate IT strategies aligned with the business. Champion change and innovation. Stimulates creativity and innovation in others. Open to new ideas. Supports those who initiate change and take risks.  Leads quarterly reviews with key stakeholders to ensure alignment on priorities and roadmap.
• Business Acumen: Provides advice and counsel regarding effective system utilization to meet business requirements. Understanding the business processes in multiple businesses. Determines alternative delivery mechanisms.
• Budget Management: Negotiates, secures, oversees & ensures that resources are available to meet the long-range operational demands of the area; oversee and control department budgets, project capital/RCE expenditures & ROI: develop, monitor and meet expense and recovery plans; continually look for opportunities for cost avoidance and cost reductions.
• Manage the day-to-day operational support for HR Acuity and ServiceNow in conjunction with our third party support team.
• Leading People: Responsible for all aspects of people leadership; setting expectations, coaching, counseling, developing, evaluating, feedback, hiring, discipline and separations. Determine necessary mix of skill set. Confronts and deals with employees’ issues in a constructive and timely manner. Responsible for overall morale of team and promote cohesive attitude. Establishes staffing/resource plans, determining appropriate mix of sourcing opportunities (outsourcing, offshoring and hot skills)
• Responsible for Organizational Effectiveness.
• Compliance: Participates in setting policies and procedures.
• Relationship Management: Establish and maintain high-quality relationships with all levels across the company and with external partners.

• 2+ years of experience with ServiceNow HRSD.
• Experience working in an Agile Framework strongly preferred.
• Bachelor's Degree with 8 years’ experience; Master's Degree with 7 years’ experience; PhD with 3 years’ experience. Preferably in business, information systems, or a discipline closely related to the client area served, experience to include project management, 1-2 years supervisory experience, employee development, business and process experience
• Experience to include project management, 1-2 years supervisory experience, employee development, business and process experience.
• Operate within broad goals and objectives.
• Make strategic decisions that impact corporation.

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

• This job is eligible to participate in our long-term incentive programs​

​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​

​

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html