Remote Customer Service Representative (US-Based Electrical Services)

Here are Your Responsibilities as a CSR at Mr. Electric

As a Customer Service Representative, you are a key member of our team. You’ll be the first point of contact that customers have with us and shape the customer’s perception of Mr. Electric from the beginning.

Here are the primary responsibilities of this position:

· You will answer customer calls and schedule jobs according to the customer’s needs.

· You will assign and direct electricians to appropriate customer locations and monitor their route and status to coordinate and prioritize their schedules.

· You will follow up with customers to inquire whether they would like to proceed with any unsold work and ensure that all customers’ needs and concerns are fully addressed.

· You will follow up immediately with inbound leads by calling, texting and emailing potential customers in order to convert leads to scheduled jobs.

· You may assist with general office tasks such as creating and managing purchase orders for material and assisting with invoices and accounts receivable support.

· Availability of 40 hours per week dedicated to Mr. Electric.

Here’s How We Measure Success

· Solidify Opportunities - By successfully converting customer leads into scheduled jobs, you provide work opportunities for our service technicians and contribute to the growth of our business.

· Top-Notch Customer Satisfaction - You will be responsible for ensuring a high level of customer satisfaction by delivering an amazing customer experience. Earn the trust of the customer by communicating effectively and providing excellent service.

· Efficiency - To succeed in this role, you must be prompt and detailed while booking calls. You must meet the needs of our customers so we can run a healthy business that takes care of our team.

How to Know If You Are a Good Fit

As a Mr. Electric customer service representative,

· You focus on the positive and enjoy being around upbeat people.

· You keep your promises to the customer and the team.

· You are detail-oriented, both in your work and when communicating with the customers.

· You are professional by nature, and it shows up in everything you do.

· You are comfortable with data entry and using technology.

· You enjoy meeting new people and building new relationships.

· You welcome feedback and are always looking to sharpen your skills.

Job Requirements

· 2+ years of administrative experience is preferred

· Strong written and verbal communication skills in English

Here’s What We Provide For You

· Software Application and Peripherals - We provide state-of-the-art digital tools for a smooth process while booking calls.

· Training Program - As part of the Mr. Electric franchise, we offer in-depth training to advance your skills.

Here’s What You’ll Provide

· A laptop or desktop computer with internal or external video camera

· A second computer monitor

· A stable internet connection with a minimum of 25 Mbps download and 3 Mbps upload

· A positive, friendly attitude that is customer focused.

Salary: $6-$8 per hour