Call Center - Customer Support Representative
Call Center - Customer Support Representative
Department: Customer Service
Employment Type: Full Time
Location: Elizabethton, TN
Compensation: $17.00 / hour
Description
ESSENTIAL FUNCTIONS
- Receive incoming phone calls from clients and customers regarding delivery services; will be required to field inquiries in a number of areas such as billing issues, service issues, and scheduling issues.
- Place outbound calls, following a script, to provide delivery times or set delivery appointments.
- Communicates effectively with customers to maintain positive relationships.
- Requires problem solving skills, while working within company provided guidelines.
- Handles order research and maintenance (eta’s, damages, cancel requests, delivery issues, scheduling issues, etc.).
- Processes Orders, updating internal specialized database as well as client systems.
- Assists customers with scheduling, rescheduling delivery orders and return orders.
- Conducts delivery surveys as required from the client.
- Performs other related duties as assigned.
Required Skills
- Typing skills are required. Computer proficiency with MS Office (Excel, Outlook and Word) and the internet are required. Ideal candidate will be highly detail-oriented, possess a positive attitude, and have excellent communication skills.
- Must be willing to work in a challenging, fast-paced environment.
- Must be flexible to work a different shift when necessary.
Required Experience
- High school diploma or equivalent.
- Previous customer service/call center and (or) data entry experience preferred.
- Experience with warehouse management systems is helpful.
Average salary estimate
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