Customer Service Representative II

Salary

$28,542.30 - $38,960.24 Annually

Location 

25 - HINDS COUNTY, MS

Job Type

Full-Time

Job Number

9038-0665-20250617hinds

Department

0665 - MEDICAID DIVISION

Opening Date

06/17/2025

Closing Date

6/24/2025 11:59 PM Central

Agency Minimum Salary

$28,542.30

Agency Maximum Salary

$38,960.24

Preferred Qualifications

Typically requires High School Diploma or equivalent and 2-4 years of experience.

About the Agency

The Mississippi Division of Medicaid responsibly provides access to quality health coverage for vulnerable Mississippians. Medicaid provides health coverage for eligible, low income populations in Mississippi. These populations include children, low-income families, pregnant women, the aged and disabled.

About the Position

The Beneficiary Relations Team at the Division of Medicaid play a crucial role in providing assistance, information, and support to Mississippi Medicaid beneficiaries, as well as efficiently managing incoming calls and routing them to the appropriate departments within the agency. The Customer Service Representative II is responsible for: handling incoming calls from beneficiaries, healthcare providers, and the general public; answering calls promptly, professionally, and with a customer-centric approach; providing assistance and support to beneficiaries regarding their Medicaid coverage, benefits, eligibility, enrollment, claims, and general inquiries; possessing comprehensive knowledge of Medicaid programs, policies, and procedures to address beneficiary concerns effectively; escalate as necessary complex issues to appropriate departments or liaise with other teams within the Division of Medicaid to find suitable solutions; accurately document all interactions, inquiries, and issues raised by beneficiaries.

What you'll need to be Successful

To excel as a Customer Service Representative for the Division of Medicaid, you'll need a combination of empathy, strong communication skills, patience, and a commitment to providing top-notch service to our clients. Your ability to actively listen, problem-solve, and maintain a professional and compassionate demeanor, even in challenging situations, will be essential. A willingness to learn and adapt to evolving policies, work collaboratively with your team, and uphold the highest standards of confidentiality are also crucial. We invite applicants who are passionate about making a positive impact on the lives of those we serve to join our team and help us deliver exceptional healthcare support.