Senior Director of Client Experience and Sales Operations
[solidcore] is seeking a passionate and strategic Senior Director of Client Experience and Sales Operations to join our growing team. Reporting to the Senior Vice President of Operations, the Senior Director of Client Experience and Sales Operations will lead the strategy and execution of client experience and sales performance.
The Senior Director of Client Experience and Sales Operations will be responsible for developing and executing strategies that enhance client satisfaction while driving sales performance. This role will lead a team focused on delivering exceptional client experiences and ensuring that sales processes are efficient, effective, and aligned with our organizational goals. The ideal candidate thrives in a dynamic, fast-paced environment, demonstrates exceptional leadership, and is adept at balancing strategic vision with hands-on execution.
Located in Arlington, VA, this role offers an exciting opportunity to join a rapidly growing, investor-backed company aiming to lead the studio fitness space.
Key Responsibilities:- Client Experience Strategy: Develop and implement a comprehensive client experience strategy that enhances client satisfaction, loyalty, and retention.
- Sales Operations Leadership: Oversee sales operations, ensuring sales processes are streamlined and aligned with client needs and business objectives.
- Cross-Functional Collaboration: Work closely with marketing, digital, and field studio teams to ensure a cohesive approach to client engagement and sales efforts.
- Performance Metrics: Establish key performance indicators (KPIs) to measure client satisfaction and sales effectiveness, and use data-driven insights to inform decision-making.
- Team Development: Lead, mentor, and develop a high-performing team of client experience and sales professionals, fostering a culture of excellence and continuous improvement.
- Client Engagement Initiatives: Design and implement initiatives to actively engage clients, gather feedback, and address any challenges they may face.
- Sales and Client Experience Training and Support: Provide ongoing training and support to sales teams to enhance their skills and knowledge, ensuring they are equipped to meet client needs effectively.
- Budget Management: Develop and manage budgets related to client experience and sales operations, ensuring efficient allocation of resources
- Technology Curious: Proactively explore and evaluate emerging technologies and industry trends to identify opportunities for innovation and improvement in our processes.
- Bachelor’s Degree
- 8+ years of progressive leadership experience, including 5+ years at the Director level or higher.
- Demonstrated success leading large teams and complex projects.
- Proven track record of exceeding sales targets and driving revenue growth.
- Demonstrated ability to design, implement, and optimize processes that drive efficiency and align with broader organizational goals.
- Strong analytical and problem-solving skills.
- Excellent communication, presentation, and interpersonal skills.
- Experience with CRM platforms and customer experience tools.
- Passion for fitness, wellness, and the [solidcore] brand.
- Competitive salary based on experience
- Bonus eligibility based on performance
- Monthly cell phone stipend
- 401k with employer match
- Health, dental, & vision insurance
- Flexible PTO
- Free drop in classes at [solidcore]
- And MORE
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Become a key player at [solidcore] as a Corporate Counsel, focusing on employment and regulatory compliance in a thriving fitness environment.
Dynamic part-time Core Crew role at [solidcore] in Mountain View, delivering exceptional front desk service and sales support in a boutique fitness environment.
Senior Demand Planner role at Marvell, requiring expertise in demand forecasting and cross-functional collaboration within the semiconductor industry.
Become a vital part of Gojob as an Onsite Manager in Rockhill, SC, where technology meets recruitment innovation to enhance operational efficiency.
Step into a critical role as the Executive Assistant to the Director of Operations, providing top-tier support while thriving in a collaborative and dynamic setting.
Experienced Service Manager wanted to oversee front of house operations and enhance guest experiences in a fast-paced hospitality setting.
Lead procurement and supply chain operations as a Food & Nutrition Supply Chain Manager at Sodexo, supporting culinary excellence at Cedars-Sinai Medical Center.
CSL Plasma offers an accelerated Management Trainee program in Duluth, MN, providing leadership development and career advancement in plasma collection operations.
Texas Capital seeks a skilled Deposit Operations Senior Specialist with deep banking experience to lead debit card program operations and ensure operational excellence.
As a Stroke/Chest Pain Program Coordinator, you'll lead crucial initiatives that enhance patient care in stroke and heart attack programs.
Lead our team as a General Manager, focusing on customer service excellence and product quality in Plano, TX.
Join Sidley Austin LLP as a Facilities Coordinator and play a vital role in maintaining our office environment in San Diego.
Become a key player at Cloudflare by joining our Pricing Operations team as a Pricing Operations Analyst, where your attention to detail will help fuel our growth in a high-velocity business.
Shore Regional Health is hiring a Front Office Coordinator to provide essential administrative support for primary care operations in Centreville, MD.
Axion Ray invites an experienced Senior Revenue Operations Manager to lead revenue process optimization and analytics across GTM teams within a dynamic AI-driven startup environment.
Create the Strongest Version of Yourself.
146 jobsSubscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
