Deposit Operations Sr Specialist

Responsibilities:

• Responsible for processing the day to day debit operation of the debit card program including ordering and distribution
• Responsible for processing fraud and dispute claims ensuring all claims are filed and reported timely and accurately
• Lead projects related to the card programs
• Responsible for managing general ledgers related to card settlement and fraud claim processing
• Represents Client Operations in a positive, effective and professional manner
• Respond quickly to customer demands, perform multiple tasks simultaneously
• Accurately and effectively process requests for client and account maintenance, address changes, debit card issuances and maintenance
• Process miscellaneous requests such as stop payments, refund requests, statement requests
• Assist with documentation of departmental processes
• Provide prompt and courteous service
• Assist with documentation of departmental processes
• Identify client needs, answer questions, and resolve issues
• Assist with all aspects of card services as needed

• Assist with other department duties as needed
• Assist with internal reviews to ensure departmental compliance with policies and procedures
• General administrative duties such as copy, filing and mail distribution
• Complete special projects as required

Requirements:

• Must have a minimum of 7-10 years banking experience, as well as 5 years of customer service, with strong customer service skills and 3-5 years of debit card experience
• General knowledge of banking rules and regulations and banking policies and procedures
• Excellent planning and organizational skills, including the ability to work independently on projects of high complexity with minimal supervision
• Internal candidates must have an advanced knowledge of Signature UI navigation, Nautilus reports, and transaction codes
• Excellent organizational, decision making and problem solving skills

• Excellent communication skills, both verbal and written
• Positive attitude, maintaining a pleasant demeanor at all times
• Proficient PC/Internet skills (Microsoft Office including Word and Excel)
• Keyboarding skills of 40 to 50 wpm
• Detail orientated and ability to multi-task
• Must be able to sit for extended periods of time
• Must be team oriented

The duties listed above are the essential functions, or fundamental duties within the job classification.  The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.Texas Capital is an Equal Opportunity Employer.