Senior Logistics Trade & Compliance Specialist
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the Team
The Global Logistics team at Roku is responsible for ensuring compliant, efficient, and seamless movement of goods across international borders. We partner closely with supply chain, legal, finance, and external stakeholders to navigate complex global trade regulations and support Roku’s growing global footprint. Our team is passionate about driving operational excellence while staying ahead of evolving regulatory requirements, enabling Roku’s products to reach customers around the world without delay.
About the Role
Roku is seeking a Logistics Trade & Compliance Specialist to enhance global supply chain operations by ensuring end-to-end traceability, regulatory compliance, and risk management across all trade activities. With expanding manufacturing locations in China, Vietnam, Thailand, and Brazil, and commercial reach across the UK, Germany, India, Canada, and Latin America, Roku's global logistics network is evolving rapidly.
This role is critical for managing trade compliance, overseeing import/export operations, and mitigating risks related to international trade laws, tariffs, and customs requirements. The specialist will work closely with brokers, logistics providers, finance, and supply chain teams to drive compliance and efficiency across Roku’s trade operations.
What you will be doing
Shipment Traceability & Compliance Oversight
- Monitor and track inbound, outbound, and reverse logistics shipments, ensuring timely and accurate deliveries.
- Investigate and resolve delays, misrouted shipments, lost freight, and discrepancies with carriers and 3PL partners.
- Validate and document Proof of Delivery (POD) and Proof of Pickup for all shipments.
- Ensure compliance with retailer routing guides, international trade laws, and transportation policies.
- Manage retailer chargebacks, claims, and disputes, working with partners to minimize financial impact.
- Validate EDI transactions, ASN accuracy, and compliance reporting to prevent errors.
- Develop and enforce Standard Operating Procedures (SOPs) for logistics compliance.
- Research and resolve trade related issues.
- Prepare training materials regarding Trade Compliance.
- Ensure proper HTS code classification, ECCN compliance, and import/export documentation for global shipments.
- Remain current on Trade Regulatory changes, assess impact and engage in proactive risk management.
Trade Compliance & Risk Management
- Import & Export Control: Ensure compliance with international trade regulations and customs requirements. Audit trade controls, processes, and tools for compliance and improvement.
- Broker Management: Oversee customs brokers and validate 100% of broker invoices per SOX compliance.
- License Management: Manage export licenses and documentation for regulated goods.
- Tariff & Duties Control: Monitor, forecast, and optimize duties, tariffs, and trade-related costs.
- Bond & Letter of Credit Management: Oversee customs bonds and financial trade instruments.
- Restricted Party Screening: Ensure all shipments comply with global trade restrictions.
- Record Retention & Audit Management: Maintain compliance records and prepare for trade audits.
- Power of Attorney (POA) Management: Collaborate with Legal to issue and manage POAs for brokers and partners.
- Cargo Insurance Management: Ensure all shipments have adequate insurance coverage to mitigate risk.
Reporting & Continuous Improvement
- Develop and maintain shipment tracking dashboards, compliance reports, and trade analytics.
- Analyze key logistics KPIs (on-time delivery, chargebacks, compliance violations, cost savings) and provide insights.
- Work with IT teams to integrate data analytics tools (Power BI, Tableau) for enhanced reporting and automation.
- Update and forecast quarterly tariff and duty changes for financial planning.
- Identify process inefficiencies and recommend best practices to enhance trade and compliance operations.
Cross-Functional Collaboration
- Partner with Operations, Procurement, Finance, and Legal teams to ensure seamless trade operations.
- Work with freight forwarders, 3PLs, and government agencies to enhance compliance and logistics efficiency.
- Support Roku’s global expansion efforts by ensuring all trade regulations are met for new markets.
- Assist with sample shipments, new country trade setups, and regulatory filings.
Risk & Business Impact
Failure to manage trade and compliance effectively could lead to:
- Regulatory risks affecting Roku’s ability to import/export products.
- Financial losses from overpaying/underpaying duties, tariffs, and penalties.
- Delays in market expansion due to incomplete trade documentation.
- Audit risks if compliance records and documentation are not properly maintained.
We're excited if you have
- 7+ years of experience in international trade, logistics compliance, and customs operations.
- Experience working with major retailers (Amazon, Best Buy, Walmart, Target, Costco).
- Strong proficiency in ERP systems (Oracle Cloud ERP, NetSuite preferred) and EDI transactions.
- In-depth knowledge of global trade regulations, HTS classification, ECCN compliance, and customs clearance.
- Experience managing customs brokers, international shipping, and trade licenses.
- Advanced proficiency in Microsoft Excel, Power BI, and logistics reporting tools.
- Excellent problem-solving, analytical, and communication skills.
- Experience working with 3PLs, freight forwarders, and government trade agencies.
- Experience working with Trade Programs (FTZ, Duty Drawback, USMCA, etc.)
Preferred Qualifications:
- Licensed Customs Broker certification.
- Experience with import/export regulations in North America, Europe, and APAC.
- Background in supply chain finance, SOX compliance, and global trade risk management.
- Knowledge of trade automation tools, Oracle Integration Cloud, or middleware platforms.
- Lean Six Sigma or process improvement experience.
#LI-SB5
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you have read our Applicant Privacy Notice and authorize Roku to process your data subject to those terms.
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Roku is a leading global tech company founded by Anthony Wood in 2002 that specializes in distributing streaming services via Roku-branded players and smart TVs. Roku tops US streaming TV distribution, reaching about 120 million people as of 2024.
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