People Partner (Pharmacy & Logistics)

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients, including one in every county in the United States, and in 98% of primary care deserts.

Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50. 

The Role:

As the People Partner (Pharmacy & Logistics), you will play a pivotal role in driving strategic people initiatives and day-to-day HR support for our Pharmacy and Logistics teams. You will be the primary People Partner to the Chief Pharmacy and Logistics Officer and their leadership team, helping align business goals with talent strategies. Acting as a trusted advisor, you will champion a high-performance, inclusive culture while ensuring smooth implementation of people programs and policies. You thrive in fast-paced environments, bring thoughtful partnership to leaders at all levels, and are energized by solving complex people challenges.

• Serve as the strategic HR partner to the Chief Pharmacy and Logistics Officer and their leadership team.
• Partner closely with business leaders to align people strategies with operational objectives, ensuring business outcomes are met.
• Drive employee engagement, performance enablement, talent development, and organizational design initiatives across the pharmacy and logistics functions.
• Coach managers on performance management, employee relations, and team development practices, ensuring consistency with company practices and principles.
• Foster a positive employee relations environment through proactive communication and fair application of policies.
• Collaborate with Performance & Growth, Compensation, Recruiting, and Legal to implement and adapt programs to meet the needs of the pharmacy sites and Logistics teams.
• Guide organizational change initiatives and support leadership through growth, restructuring, and transitions.
• Analyze people data and trends to develop proactive solutions that drive positive outcomes.
• Act as a culture ambassador, fostering an inclusive, compliant, and high-performing environment across all supported teams.

• 5-7 years of progressive HR/People Partner experience, including support for operations, logistics, or frontline teams.
• Proven ability to develop trust-based partnerships with leaders and influence across levels of the organization.
• Strong experience in employee relations, organizational effectiveness, and performance enablement.
• Comfort working in a fast-paced, hands-on environment with autonomy and accountability.
• Demonstrated success supporting geographically dispersed teams, including multiple on-site locations and remote populations.
• Excellent communication, coaching, and interpersonal skills.
• Willingness and ability to travel approximately 6 times per year to pharmacy sites and/or headquarters.
• Working knowledge of employment law (especially Illinois, California, and Florida); experience in pharmacy or warehouse environments is a plus.

• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing + Learning & Growth reimbursements
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, and fitness

The target base salary for this position ranges from $115,000 to $135,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary.

At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.

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