Analyst, Content Management, Popeyes

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Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

The Analyst of Content Management plays a critical role in supporting the execution and optimization of digital menu and promotional content across the Popeyes mobile app, website, and in-store digital experiences. This role collaborates cross-functionally with Marketing, Product, IT, Operations, and third-party vendors to ensure accurate, timely, and brand-consistent content publication that enhances the guest experience and drives business results.

Role & Responsibilities:

• Manage content updates across digital platforms (app, kiosk, web, and POS integrations), including menu items, pricing, imagery, copy, and promotional offers.
• Act as the liaison between brand marketing, product teams, and technical vendors to coordinate and QA menu and promotional launches.
• Interpret and implement content configuration within CMS and POS systems (e.g., Oracle Simphony, CMS tools).
• Monitor and troubleshoot content issues in production environments; resolve discrepancies and escalate bugs as needed.
• Partner with cross-functional teams to define and enforce standards for content accuracy, taxonomy, metadata, and branding.
• Lead documentation of processes, launches, templates, guides, and workflows related to menu and content deployment.
• Support test and rollout planning for new product introductions, feature enhancements, and localized campaigns.
• Ensure compliance with accessibility, legal, and brand guidelines across all digital content.
   

Qualifications and Skills:

• Bachelor's degree in marketing, Communications, Business, Information Systems, or related work experience
• 3–5 years of experience in digital content management, preferably in QSR, retail, or consumer brands
• Familiarity with content management systems (CMS), POS systems, and third-party ordering platforms
• Experience with structured data, product hierarchies, and digital menu architecture
• Strong attention to detail and organizational skills
• Proven ability to manage multiple priorities under tight deadlines
• Excellent communication and cross-functional collaboration skills
• Data-driven mindset with proficiency in Excel and analytics tools (e.g., Tableau, Google Analytics)
• Experience working in a franchise or multi-unit environment
• Basic knowledge of SQL or JSON for troubleshooting content feeds (Postman)
• Understanding of mobile app UX/UI principles and localization
• Experience with agile project management tools (e.g., Jira, Monday.com) 

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.