Sr. Director, Application Product Management; GTM & Customer Support
GAQ326R218
Databricks is hiring a Senior Director, Application Product Management to drive the strategic direction and transformation of Go-to-Market (GTM), Customer Support, and Marketing solutions portfolio. This critical leadership role will define and execute a comprehensive product strategy for enterprise applications, including the Salesforce ecosystem, while directly impacting our global GTM and customer support organizations. You will translate Databricks's business objectives into a compelling Application Product Roadmap, leveraging deep experience with consumption-based business processes, to ensure seamless delivery and adoption of solutions that empower our sales, marketing, and customer support teams at scale. First principles-based thinking will be crucial for dissecting complex challenges and architecting innovative solutions.
This role reports to the VP of Application Product Management within the CIO organization. You will lead a team of high-performing Application Product Managers and work closely with executive leadership across all lines of business to drive strategic initiatives, optimize processes, and deliver measurable business outcomes.
The impact you will have:
- Define and own the product vision, strategy, and roadmap for the entire GTM, Customer Support, and Marketing solutions portfolio, ensuring alignment with Databricks' overarching business goals. This includes identifying new opportunities for competitive advantage and transformational impact, with a particular focus on optimizing for consumption-based revenue models and improving the entire sales motion, from lead to quote and post-sales motion.
- Build, mentor, and lead a high-performing team of Application Product Managers, fostering a culture of innovation, accountability, and continuous improvement. Provide strategic guidance, coaching, and career development to elevate the team's capabilities.
- Serve as a trusted advisor to executive stakeholders across Sales, Marketing, Customer Support, and other functions. Possessing a strong ability to influence business stakeholders, you will shape critical business decisions and the strategic direction of our GTM and CX operations through technology, translating complex technical concepts into clear business value and driving consensus on strategic priorities.
- Champion the adoption and integration of cutting-edge AI tools and technologies across the GTM and CX solutions portfolio to automate, scale and significantly enhance sales productivity.
- Partner closely with IT Architecture and Engineering leadership to ensure the architectural integrity, scalability, appropriate security measures, and maintainability of all solutions within the portfolio. Anticipate future growth and business needs specific to a consumption-based environment.
- Oversee the entire product lifecycle for the GTM and CX solutions portfolio, from ideation and discovery through development, launch, adoption, and ongoing optimization. Establish robust product governance frameworks and metrics to ensure predictable delivery of high-quality, impactful products, including those that ease the quoting experience, while ensuring high standards of quality and reliability.
- Champion a data-driven approach to product management. Establish comprehensive success metrics and KPIs for the portfolio, leveraging analytics, market research, and user feedback to inform product decisions.
- Lead efforts to identify and transform complex business processes leveraging technology, driving operational efficiencies and enhancing the overall customer and employee experience.
What we look for:
- 15+ years of experience in IT Product Management with GTM and CX focus, demonstrating strategic leadership progression
- 7+ years in senior leadership roles overseeing product managers and strategic portfolios, preferably in high-growth SaaS environments
- Proven track record implementing JTBD and CUJ frameworks in enterprise SaaS environments with measurable business impact
- Direct experience leading GTM transformation initiatives that resulted in significant productivity improvements and revenue optimization
- Demonstrated first principles thinking with specific examples of breakthrough solutions that challenged industry conventions
- Deep and extensive expertise in Salesforce, Sales Cloud, Service Cloud, along with a comprehensive understanding of the broader Salesforce ecosystem and related GTM/CX technologies
- Advanced experience leveraging AI tools and technologies, including generative AI and intelligent automation, to drive business value and productivity
- Proven expertise navigating and optimizing IT product strategies for consumption-based business models, with a focus on enhancing end-to-end sales processes and significantly easing quoting experiences
- Data architecture and analytics experience with the ability to design measurement frameworks and interpret complex business metrics
- Enterprise software security and compliance expertise within regulated environments
- Bachelor's degree in Computer Science, Business Administration, or related field
- MBA or advanced degree preferred
- Change management certification or equivalent experience leading organizational transformations preferred
Pay Range Transparency
Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here.
About Databricks
Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.
Benefits
At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit https://www.mybenefitsnow.com/databricks.
Our Commitment to Diversity and Inclusion
At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.
Compliance
If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
Average salary estimate
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