Manager, Lounge Development Strategy

About Us

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

• Define our Qantas lounge investment strategy and proposition across our network
• Together we'll deliver a consistent and market leading lounge experience
• 18-month contract role based at our Qantas Campus in Mascot

The Manager, Lounge Development Strategy is responsible for shaping and delivering Qantas’ lounge investment strategy across our regional, domestic and international network. Leading the capital investment planning process, you will work with key stakeholders such as Commercial Airports, Group Leasing, Group Property, and Lounge Service Design and Development to build robust business cases that balance customer benefit, capital spend, commercial outcomes and delivery timelines. The role is also responsible for defining the overarching lounge design strategy, using customer, operational and commercial insights to inform consistent design standards across all lounge tiers. This includes working with Industrial Design partners and Architects to set requirements for palette, furniture and functionality to ensure a cohesive, premium customer experience aligned with the Qantas brand. 

You'll have: 

• Extensive background in strategy, planning or investment management, with impact in operational sectors 
• Tertiary qualifications in business, finance, strategy, or equivalent
• Demonstrated experience in developing and implementing strategic investment plans in complex environments
• Strong analytical skills with the ability to interpret customer insights and translate them into commercial strategies.
• Excellent stakeholder management skills, with the ability to influence cross-functional teams
• Superior written and verbal communication skills, with the ability to present complex plans to executive audiences. 
• Demonstrated ability to develop long-term strategic visions while managing immediate business needs. 

Why the Qantas Group?    
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at the Qantas Group. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.     

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.    

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.   
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.   
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.    

The Qantas Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We embrace diversity and encourage applications from people with disability. Candidates will have the opportunity to request support or reasonable adjustments during the recruitment process in order to demonstrate their ability to meet the inherent requirements of our roles.   

Applications Sunday, 15 June 2025