Customer Project Manager - Healthcare Informatics

Job Title

Job Description

Create innovations with people who are passionate about transforming healthcare.  In this role as Customer Project Manager, you will work with diverse teams implementing enterprise-wide software solutions to improve the experience for healthcare professionals and patients.  At Philips, we focus on improving people’s lives through those timely and meaningful innovations. 

Your role:

• Formulates the project plan for large /complex multi-site, multi-phase projects in accordance with the goals and timing as defined by contract; specifies the staffing of the project, resources required, anticipated costs, risk assessment and quality standards to be used.
• Manages the overall customer satisfaction by balancing scope, pricing, and scheduling decisions with what was purchased and forecasted. Ensures appropriate communication between implementation teams to ensure success, efficiency, and risk mitigation.
• Controls the project budget and project progress, manages cross-functional teams with sub-teams, manages external parties like subcontractors and partners with complex or customized contracts.
• Provides expert resolution of issues, coordinating and monitoring the integration of work; directs project team members and gives them operational guidance. Manages escalations and finding resolutions that meet customer and Philips’ objectives.
• Improves processes and procedures proactively in the interest of continuous improvement and customer success and drives Solid/PMI methodology and project documentation compliance as well as leads revenue forecasting whenever required.

You're the right fit if:

• Minimum Bachelors degree in Information Technology or related field and minimum 5 years of experience of project management in IT, Software Products implementation
• Experience in PACS implementations, upgrades and optimizations projects, PMI PMP certification or LEAN Certified highly preferred
• Proven competency in the following: Virtual computing environments  (VM Ware and Hyper V), IT related medical standards: e.g. DICOM, Health Level Seven (HL7), and Integrating the Healthcare Enterprise (IHE), understanding of networking topologies and standards including clinical, quality and compliance standards
• Superb customer service skills, including high-level professional demeanor and excellent interpersonal communication skills and ability to travel 25%.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a Field role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Philips Transparency Details

The pay range for this position in AZ, AR, ID, IA, KS, KY, LA, ME, MS, MO, NE, NM, OK, SC, SD, TN, UT, or WV is $83,362.50 to $133,380.

The pay range for this position in AL, CO, FL, GA, HI, IL, IN, MI, MN, NV, NH, NC, ND, OH, OR, PA, TX, VT, VA, WI, or WY is $87,750 to $140,400.

The pay range for this position in AK, DE, MD, NY, RI, or WA is $92,138 to 147,420.

The pay range for this position in CA, CT, DC, MA, or NJ is $98,280 to $157,248.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.   

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here. 

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. 

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

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This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.  Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.