Director of Franchisee Onboarding
Position Summary
The Onboarding Development Director leads the end-to-end onboarding experience for all newly signed franchisees across the parent company’s portfolio. This role is responsible for ensuring each franchisee is strategically aligned, operationally equipped, and culture-ready to successfully launch their business. The role requires strong project management, a deep understanding of franchise operations, and a high level of cross-brand coordination.
- Franchise Operations:
- Discovery Day and Relationship Building:
- Training and Transition to FPD Support:
- System and Communication:
- Bachelor’s degree
- 3+ years of experience in a multi-unit operation, franchise experience required.
- Strong understanding of franchise legal documents.
- Proven competence in relationship-building
- Knowledge of CRM or onboarding platforms, FranConnect preferred.
- Proven ability to partner with outsourced vendors.
- High emotional intelligence, problem-solving ability, and leadership presence.
- Excellent communication and conflict resolution skills.
Average salary estimate
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