Italian Speaking Customer Support for Mobile Banking Services Department - job 1 of 2
Patrique Mercier Recruitment PT is pleased to offer a fantastic opportunity for an Italian Speaking Customer Support representative for our Mobile Banking Services Department. With the ethos 'With a new dawn comes your Next Job!', we strive to connect dedicated professionals with leading companies in the financial sector. In this crucial role, you will provide top-notch support to Italian-speaking customers, assisting them with inquiries related to mobile banking features, transactions, and account management. If you have a strong background in customer service and are excited about helping others navigate banking solutions in a digital environment, we would love to hear from you!
Responsibilities
- Deliver outstanding customer support to Italian-speaking clients regarding mobile banking services.
- Assist customers with inquiries related to app features, transactions, and account management.
- Resolve customer issues and complaints in a timely and professional manner.
- Document customer interactions accurately and efficiently in the customer management system.
- Collaborate with technical teams to address and escalate issues as necessary.
- Stay updated on banking regulations and mobile banking enhancements to provide informed support.
- Contribute to a positive customer experience by providing clear and effective communication.
- Fluency in Italian and English, both written and spoken.
- Experience in customer service, preferably in banking or financial services.
- Strong communication and interpersonal skills aimed at delivering excellent customer experiences.
- Ability to handle sensitive customer information with confidentiality and professionalism.
- Knowledge of mobile banking applications and financial products is a plus.
- Capable of working in a fast-paced environment and juggling multiple priorities.
- A positive attitude and a dedication to helping customers succeed in their banking needs.
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