German Speaking Customer Support for Streaming TV & Movie Services Department
Patrique Mercier Recruitment is thrilled to announce an exciting opportunity for a German Speaking Customer Support representative to join the Streaming TV & Movie Services Department. If you're passionate about entertainment and media and enjoy providing excellent customer service, this role is perfect for you!
In this position, you will assist German-speaking customers with their inquiries regarding streaming services, account issues, and content recommendations. Your enthusiasm for entertainment and language skills will help enrich the viewing experience for customers.
Join a leading company in the entertainment sector, where innovation, creativity, and collaboration are at the forefront of a dynamic team. This is your chance to work in a vibrant environment and contribute to enhancing customer satisfaction in the world of streaming!
Responsibilities
- Provide exemplary customer support in German for inquiries related to streaming services
- Troubleshoot technical issues and resolve customer concerns
- Assist customers with account management and subscription services
- Offer personalized content recommendations based on customer preferences
- Document customer interactions accurately and maintain records
- Collaborate with technical teams to provide effective solutions
- Stay updated on industry trends and platform offerings
- Fluency in German and English, both written and spoken
- Prior experience in customer support, preferably in the entertainment or technology industry
- Strong communication and problem-solving skills
- Ability to work well under pressure in a fast-paced environment
- A genuine passion for streaming services and entertainment
- Familiarity with streaming platforms is an advantage
- Team-oriented mindset with a positive, customer-focused attitude
- Willingness to learn and adapt in a rapidly changing industry
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Competitive Salary by Greek standards
- Fully Paid Relocation Package WITHIN EU (flight to Athens, transfer, and hotel for the first 4 weeks)
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