Customer Experience Office Manager
- Bonus based on performance
- Company parties
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
Location: 15470 Endeavor Drive, Noblesville, IN
- Salary range: $50,000–$55,000
- Full-time position: Monday–Friday (occasional weekends for tradeshows)
- Paid Time Off (PTO)
- Paid Holidays
- Bonus Potential
- Family-owned and operated – friendly, supportive environment
- Paid training provided
- In-person office role with limited customer-facing interaction
- Annual convention opportunity in Mexico
- Team gatherings to foster camaraderie
- Minimum 2 years of experience in office management or customer service leadership
- Strong customer service orientation – committed to delivering a consistent, 5-star experience
- Experience managing the customer journey and resolving issues with empathy and professionalism
- Exceptional communication skills, particularly over the phone
- Highly organized, detail-oriented, and able to manage multiple priorities
- Self-motivated and able to work independently
- Skilled in managing crews, calendars, and sales teams
- Willingness to learn forklift operation (certification a plus)
- Proficient in social media platforms to boost brand recognition
- Familiarity with CRM software (e.g., Salesforce – a plus)
- Experience in the home service industry – a plus
- Serve as the internal Customer Experience Manager, ensuring smooth communication and coordination across all touchpoints
- Oversee and streamline daily office operations
Maintain and nurture strong relationships with customers throughout their project lifecycle - Promptly respond to new customer leads and schedule appointments for the sales team
- Monitor customer satisfaction and help resolve issues with urgency and care
- Be a brand ambassador – promote excitement and trust with every interaction
- Manage and attend local networking events to build brand awareness
- Upload before-and-after project photos weekly to Facebook, Instagram, and Google Business Page
- Support and execute local marketing strategies and promotions
- Order products and materials for all sold jobs and track their delivery
- Receive inventory and manage incoming shipments
- Continuously strive for 5/5-star ratings through quality service, responsiveness, and follow-through
When Marty isn't busy ensuring that every flooring project exceeds expectations, you'll find him enjoying the outdoors playing golf, attending concerts or watching sporting events. His most cherished time is spent with his family and being a Papa. With a love for both his community and his family, Marty is dedicated to making a positive impact wherever he goes. Get ready to experience flooring expertise with a personal touch!
If you are looking for an opportunity to work for a company renowned for its commitment to customer service and integrity, apply today.
Apply today and be a part of our success story!
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