Customer Support Specialist - LollyLaw
Skills
- Customer support
- SaaS experience
- Communication skills
- Problem-solving
- Conflict management
Responsibilities
- Support existing customers via email and phone
- Diagnose & troubleshoot client issues
- Onboard new customers with training calls and check-ins
- Continuously acquire expertise in LollyLaw features
- Write and update help center materials
- Improve client retention
- Collaborate with various stakeholders to address client needs
Education
- High school diploma or equivalent
- Bachelor's degree preferred
Benefits
- Competitive salary
- Paid vacation + sick and parental leave
- Remote working flexibility
- Home office improvement budget
- Work/life balance culture
- 100% paid medical, vision, and dental insurance
- 401k matching and equity grants
- Bi-annual company retreats and team activities
Average salary estimate
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