Customer Success Manager
About the Role
We're Roger Healthcare (www.rogerhealthcare.com), building AI-powered clinical documentation for home-based healthcare. We give overworked clinicians their evenings and weekends back and raise the standard of elder care.
Backed by world-class investors, we are expanding rapidly, and deploying our platform to agencies serving tens of thousands of patients. We’re looking for passionate and high-performing individuals who are excited to be a part of this growth journey!
We are seeking a qualified Customer Success Manager to help us foster strong relationships and drive growth, not only within our existing customer base but also with future clients as we continue to expand. This is an exciting opportunity to join early, with immense potential for career growth and the ability to make an immediate impact on the success of our customers and the company’s trajectory.
What You'll Do
Relationship Management: Build and nurture strong relationships with current and prospective home health customers, serving as their trusted advisor to drive mutual success and identify growth opportunities.
Retention & Growth: Monitor customer health to drive renewals and prevent churn while identifying upselling opportunities to maximize platform value and ROI.
Onboarding & Training: Lead comprehensive onboarding for new customers, providing tailored training to clinicians and management to ensure smooth platform adoption.
Issue Resolution & Support: Act as primary point of contact for customer issues, ensuring quick resolution while proactively identifying and addressing potential problems.
Customer Advocacy: Serve as the voice of the customer within the company, providing actionable feedback to product, marketing, and engineering teams.
Why Join Us?
🏥 Platinum health, dental, and vision insurance
🏖️ Flexible PTO
🚀 Unmatched career growth opportunity as our first AE hire
👩⚕️ Make a tangible difference in the lives of clinicians and patients
🧠 Work on a mission that matters, backed by AI innovation and top-tier investors
Make a Real Difference: Hear from our Users
“If I had to give Roger a rating out of 10, I’d give it an 11! You guys changed my life!!”
- G.M. from San Francisco, Registered Nurse
“I love it, I have free time after work now! 😁”
- T.N. from Austin, Physical Therapist
“It’s been awesome… Roger AI saves me hours per day. I can focus on my patients.”
- J.L. from Tucson, Registered Nurse
If you're interested in joining a fast-growing healthcare AI startup, we'd love to hear from you TODAY!
Average salary estimate
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