Customer Service Representative for a USA Marketing Company (Remote)
Paired is a global staffing and recruiting agency that specializes in pairing remote work with top-tier talent. We admire the importance of innovative social media strategies and are committed to connecting talented individuals with great companies that need their unique skills. Our mission is to provide great jobs to talented people, no matter where they are located.
We’re looking for a proactive and empathetic Customer Service Representative/Manager. As the frontline of the brand, you’ll be responsible for ensuring a positive customer experience across all touchpoints, resolving issues quickly, maintaining the brand tone, and helping build a loyal customer base.
- Key Responsibilities:
- Respond to customer inquiries via email, chat, and potentially social media platforms.
- Resolve issues related to orders, shipping, subscriptions, and general product support.
- Communicate with a warm, helpful tone that reflects the brand’s voice.
- Track and report recurring issues to improve internal systems and customer experience.
- Assist in building and maintaining customer service SOPs and support systems.
- 2+ years of customer service experience, ideally within the supplement or wellness industry.
- Familiarity with subscription-based e-commerce environments.
- Basic knowledge of platforms like Shopify or Amazon is helpful.
- Strong written communication skills and effective problem-solving abilities.
- Experience with support tools and customer relationship management (CRM) systems.
- Ability to handle customer concerns with empathy, patience, and efficiency.
- Competitive salary.
- Ability to work remotely.
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