Customer Service Representative
- 401(k)
- 401(k) matching
- Bonus based on performance
- Health insurance
- Paid time off
- Training & development
In this role, you will be the first point of contact for customers, educating them about our services and matching them with the right craftsmen for their projects. You’ll also play a critical role in managing daily schedules, ensuring smooth operations, and creating a seamless customer journey. No construction experience is required—just a passion for exceptional service and a growth mindset!
This position offers a fantastic opportunity to grow into a leadership role while tackling new challenges daily. You’ll work with a nationally recognized brand while enjoying the flexibility and close-knit environment of a locally owned and independently operated franchise.
- Competitive pay: $20-$26 per hour
- Health insurance
- 401(k) with employer match
- Paid vacation
- Performance-based bonuses
- Career growth and advancement opportunities
- Regular pay reviews
- And more!
- Respond to job leads promptly and professionally
- Coordinate schedules and material orders for multiple craftsmen and projects
- Utilize dispatching and schedule management software efficiently
- Return customer calls in a timely manner and follow up with past clients
- Handle administrative tasks, including paperwork and filing
- Engage in sales and networking activities as needed
- 3-5 years of experience in administrative support and scheduling
- Outstanding communication skills, both verbal and written
- Strong customer service expertise
- Excellent office management and organizational skills
- Ability to multitask and prioritize effectively
- A basic understanding of sales and marketing principles is a plus
- Proficient in adapting to new technologies, Experience with QuickBooks Online and Service Titan is a plus
Average salary estimate
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