Director, Customer Support
Skills
- Leadership in high-growth SaaS
- Experience with AI tools
- Global team management
- Strong communication skills
- Customer-centric mindset
Responsibilities
- Drive customer and business outcomes by reducing response and resolution times.
- Champion customer needs in product prioritization and process improvements.
- Manage a global team across multiple time zones to ensure quality support.
- Utilize AI tools to enhance support operations and customer experience.
- Provide insights for performance improvements and maintain high CSAT, CES, NPS scores.
Education
- BA or BS in Computer Science, Engineering, Management, or related field
Benefits
- Possibility to purchase company stock or receive annual bonuses
- Comprehensive medical, dental, and vision insurance
- Short and long-term disability insurance
- 401k plan
- Paid time off including self-care days and holidays
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Join Lumafield as a Customer Success Manager to drive customer outcomes and elevate the manufacturing experience with cutting-edge technology.
Become a Customer Care Professional at American Express and help ensure a world-class customer experience while growing your career in a supportive environment.
Join CommonSpirit Health as a Certified Nursing Assistant in Lakewood, helping to deliver exceptional orthopedic care with a team-centered approach.
Join Sutherland's dynamic team as a Customer Support Consultant, utilizing your bilingual skills to enhance customer experiences.
Perplexity is looking for an Enterprise Customer Support Specialist to deliver expert B2B support and compliance guidance for its AI-driven platform serving enterprise clients globally.
Join MultiCare as a Patient Services Coordinator, where your role will be crucial in supporting our patients and clinical teams at our outpatient clinics.
Lead the Customer Success organization for a mission-driven, remote-first company helping nonprofits thrive through impactful SaaS solutions.
Join MEDVA as a Virtual Assistant and leverage your BPO and healthcare experience for exciting remote opportunities!
Lead customer account management and regional logistics efforts as a Customer Service Representative at Doka USA, a recognized leader in construction formwork solutions.
Become a valued part of S&P Global as a Customer Support Analyst, delivering exceptional service to our diverse range of clients.
Join Radformation as a Clinical Support Dosimetrist and contribute to improving cancer care through innovative support solutions.
Join Genesis Call Center as an Inbound Call Agent and deliver exceptional customer service to major brands from the comfort of your home.
Our mission is to make business transactions fun, fast, and paperless. We started by automating work with transactional documents, expanding into the area of B2B payments, and looking to become an all-in-one solution for small businesses to close ...
32 jobs
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
