Account Operations Assistant (with Customer Support expertise)

About us:

Outliant is a fully-remote, US-based, digital product development and startup consulting company, with a team of culturally diverse creators whose exceptional skills and talents help conceive seamless digital products. Our teams exhibit work-play energy that supports individual growth, as well as encourages the freedom of creativity and “thinking outside the box.”

Our Core Values:

Pursuit of Excellence: We are extremely competitive, ambitious, and driven to be exceptional—as individuals, teams, and organizations. There is no standard high enough, and we will never settle. We aspire to attract, retain, and empower the very best people.

Startup Mentality: Outliant began with 5 startup founders, and startup culture is deep in our DNA. It’s a critical advantage that allows us to move faster, be more resourceful, and empower our team at all levels. We are in the early chapters of our journey.

World-Class Remote Collaboration: Outliant is (and always has been) a 100% remote company – we have no offices, and our teams are distributed around the world. Given the freedom and autonomy this provides, we require that our people excel in this remote structure.

About the role:

As an Account Operations Assistant (with Customer Support expertise), you will provide essential administrative and operational support to our SEO team. Working within established frameworks, you will maintain organized workflows, respond to client inquiries, and handle various platform updates to ensure smooth operation of SEO initiatives. Your role includes monitoring tickets, coordinating with franchisees, and maintaining accurate business listings across multiple platforms to support the team's overall objectives.

Seniority Level: Mid-Level

Responsibilities:

• Ticket Monitoring and Sorting: Track, categorize, and prioritize incoming SEO-related tickets in our project management system ClickUp, ensuring they're routed to the appropriate team members for timely resolution.

• Customer Service: Handle email correspondence with franchisees via HelpScout, etc. addressing primarily SEO-related as well as other inquiries and concerns with professionalism and clarity.

• Google Business Profile Management: Process and implement updates to Google Business Profiles, including business information, hours, photos, and responding to reviews.

• Apple Maps Management: Ensure business listings are accurate and up-to-date on Apple Maps, processing necessary changes and verifications.

• Team Communication: Keep the SEO team informed of requirements, deadlines, and client expectations, facilitating clear communication across all channels such as Slack

• Directory Listing Management: Maintain consistency across various business directories and citation sources to support local SEO efforts.

• SEO Data Organization: Organize and maintain SEO data, reports, and documentation in a structured and accessible manner.

• Basic SEO Tasks: Assist with keyword tracking, generating regular reports, and basic on-page optimization tasks under supervision.

• Administrative Support: Provide general administrative support to the team leaders, including calendar management, meeting coordination, and document preparation.

• Process Improvement: Identify opportunities to streamline administrative processes and improve efficiency within the SEO department.

Requirements:

• Minimum of 1-2 years of experience in an administrative role, preferably in digital marketing or SEO environment.

• Strong organizational skills with the ability to prioritize tasks effectively and manage multiple deadlines.

• Previous experience in customer service or client-facing roles.

• Excellent written and verbal communication skills, with the ability to interact professionally with clients and team members.

• Proficiency in project management tools and office productivity software.

• Basic understanding of SEO concepts and platforms such as Google Business Profile, Apple Maps, and directory listings.

• Detail-oriented approach with a commitment to accuracy and quality in all tasks.

• Problem-solving mindset with the ability to troubleshoot basic issues independently.

• Adaptability and willingness to learn new tools and processes as needed.

Nice to have:

• Experience with tools like Google Search Console, Google Analytics, Looker Studio, or Semrush, as well as citation and listing management platforms such as Yext, Ahrefs, or BrightLocal.

• Experience working with franchisees or multi-location businesses.

• Knowledge of content management systems (WordPress, etc.).

What’s in it for you?

As a full-time member of our team, you’ll enjoy:

• Unlimited PTO.

• Non-working holidays per country of residence.

• Pro-rated 13th-month bonus in select regions.

• Salary increases and performance-based bonuses.

• Referral bonuses.

• Continuous learning support.

• Fun and casual work environment.

• Employee engagement activities and virtual gatherings.

• We are a diverse, global team! 🌍

Important Notice

To ensure the legitimacy of job opportunities, we strongly recommend that you solely rely on positions posted here on our official website: outliant.com/careers.

All our current job openings require video interviews conducted in either or both synchronous (via Google Meet) and asynchronous (via Willo) formats. Kindly refrain from accepting offers that appear suspicious. For any inquiries or concerns, feel free to reach out to us via email at [email protected].

Please be assured that we are fully committed to maintaining integrity in our hiring process.