Claims Assistant Workers Compensation
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Claims Assistant Workers CompensationAre you looking for an impactful job requiring no prior experience that offers an opportunity to develop a professional career?
- A stable and consistent work environment in an office and/or virtual setting
- A training program to learn how to help employees and customers from some of the world’s most reputable brands
- An assigned mentor and manager who will guide you on your career journey
- Career development and promotional growth opportunities through increasing responsibilities
- A diverse and comprehensive benefits package to take care of your mental, physical, financial and professional needs
PRIMARY PURPOSE OF THE ROLE: To provide excellent customer service and internal support to an assigned team.
ARE YOU AN IDEAL CANDIDATE? We are looking for enthusiastic candidates to fill a variety of roles including, contact center representatives, disability coordinators and client service coordinators. Ideal candidates will thrive in a collaborative team environment, show motivation and drive in their work ethic, are customer-oriented, naturally empathic and solution-focused.
ESSENTIAL RESPONSIBLITIES MAY INCLUDE
- Provide excellent customer service to external customers and internal support to an assigned team
- Act as a liaison between customers and team members; direct calls to appropriate escalation path as needed
- Provide detailed notes on phone calls, and track and code documentation according to standard processes
- Educate and inform customers about processes, timelines and status of inquiries via multiple communication channels
- Resolve issues with one call/ one-person responses
- Investigate customer feedback
- Track trends
- Assist with developing corrective/preventative actions
- Perform administrative tasks
QUALIFICATIONS
- Education & Licensing: High school diploma or GED required
- Skills: Strong oral and written communication, computer literate – including Microsoft Office, organizational skills required
- Experience: Clerical or customer service experience or equivalent combination of education and experience preferred
TAKING CARE OF YOU
- Entry-level colleagues are offered a world class training program with a comprehensive curriculum
- An assigned mentor and manager that will support and guide you on your career journey
- Career development and promotional growth opportunities
- A diverse and comprehensive benefits offering including medical, dental vision, 401K, PTO and more
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $16.50 - $20.00 per hour. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Step into a rewarding career with Sedgwick as a Workers Compensation Claims Representative, where you can make a difference in the lives of those facing the unexpected.
Join Sedgwick as a Workers Compensation Claims Examiner and use your expertise to support clients in a collaborative, flexible work environment.
Become part of a mission-driven team at Senior Lifestyle Corporation as a Licensed Practical Nurse, providing dedicated care to residents in a skilled nursing environment.
Join the University of Miami's dedicated team as a Patient Access Representative 2, where you'll play a crucial role in patient registration and insurance verification.
Become a pivotal part of Team Amex as a Platinum Customer Care Professional, where you'll provide stellar customer service and personalized solutions.
CHI Health Clinic is looking for a dedicated Medical Support Assistant to enhance patient care while supporting clinic operations.
Become a Scale Customer Success Manager at vivenu, where you will empower customer success through innovative engagement strategies in the live entertainment sector.
We're seeking a strategic Senior Manager of Operations Planning to drive efficiencies in LinkedIn's Global Support Operations while collaborating across teams.
Join Leavitt Group as a Commercial Lines Customer Service Associate and make an impact in client service while growing your career in the insurance sector.
Seeking a dynamic Project Coordinator / Customer Service Representative to join our growing team in Denville, NJ and ensure seamless project management and customer satisfaction.
Be a vital part of American Express, delivering extraordinary customer service as a Customer Care Professional in a hybrid work environment.
As a Senior Customer Success Manager at Reema Health, you will play a critical role in driving customer satisfaction through effective onboarding and account management in a dynamic healthcare environment.
Become a key player in our Customer Support team as a Remote Live Chat Support representative, delivering exceptional assistance to our customers.
Join Red Canary as a Customer Success Manager, where you'll empower our customers to improve their cybersecurity outcomes and foster strong partnerships.
Serve as an Outbound Calling Sales Specialist at Hard Rock, engaging customers and driving casino service reservations to boost revenue and loyalty.
Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain hea...
208 jobsSubscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
