Regional Manager

Description

Regional Manager

Houston, TX

Description

Position Title: Regional Manager
Department: Operations
Reports To: Vice President of Operations Support / COO
Location: Multi-Shop Coverage (Travel Required)
Job Type: Full-Time, Exempt

Position Overview

As part of the Open Road Collision Group, we pride ourselves on delivering high-quality collision repair services with exceptional customer care. Our team is dedicated to restoring vehicles to pre-accident conditions while making the repair process as smooth and stress-free as possible for our customers. We're currently seeking a motivated, detail-oriented individual to join our team as a Regional Manager.

We are seeking a driven and experienced Regional Manager to oversee daily operations across multiple auto-collision repair shops within a defined market territory. The ideal candidate will be accountable for operational efficiency, financial performance, and maintaining a strong customer service & employee centric culture.

The Regional Manager plays a key leadership role in managing and mentoring Store Managers, ensuring alignment with company goals and metrics such as budget achievement, closed & DNC dollars, sales, WIP (work in process), cycle time, CSI scores, and final quality control. Additionally, the role requires full P&L ownership, facility upkeep, and the ability to analyze Central Review Reports, ensure calibration revenue goals are met, and uphold brand standards across all locations.

Key Responsibilities

Operational Oversight

• Oversee daily operations for multiple collision centers within assigned region.
• Ensure achievement of revenue and profit goals across all locations.
• Monitor and manage Work in Progress (WIP) levels, ensuring vehicles are scheduled and processed efficiently.
• Review Final Quality Control (FQC) outcomes for consistency and excellence.
• Drive performance improvements through regular store visits, coaching, and process reviews.

Financial Management

• Own and manage Profit & Loss (P&L) statements for all assigned locations.
• Track and act on financial KPIs including goal revenue, closed & DNC dollars, calibration revenue, and gross margin targets.
• Analyze Central Review Reports to ensure market health and correct any variances.

Customer Satisfaction & Cycle Time

• Champion initiatives to improve Customer Satisfaction Index (CSI) and reduce cycle time.
• Implement best practices to streamline repair timelines while maintaining high repair quality.
• Resolve escalated customer issues in partnership with store-level leaders.

Team Leadership

• Lead, coach, and develop Store Managers and their teams.
• Foster a performance-driven culture focused on results, integrity, courage and customer service.
• Manage staffing needs in collaboration with COO & HR Director.

Facility & Compliance

• Ensure facilities are safe, clean, operational, and comply with OSHA and company standards.
• Manage maintenance plans and vendor relationships for facility and equipment upkeep.

Why Work with Us?

• Team-oriented culture
• I-CAR Gold Certified
• OEM Certified
• Streamlined workflow for increased earning potential
• Opportunities for professional growth and certification
• Competitive compensation and benefits (discussed upon interview)
• Commitment to safety, quality, and a positive work environment

Requirements

• 5+ years of experience in multi-unit operations leadership in the auto collision industry
• Strong understanding of P&L, cycle time, repair operations, and KPI management
• Excellent leadership, coaching, and team development skills
• Experience using CCC One, Repair Planning Software, and Central Review Systems
• Proficient in Excel and reporting systems
• Valid driver's license and ability to travel frequently between sites

Preferred

• I-CAR certifications or equivalent industry training
• Prior experience implementing SOPs or continuous improvement programs across locations.