Patient Experience Manager 2

Role Overview

Sodexo is seeking a Patient Experience Manager 2 to join our team at Yale New Haven Hospital, a prestigious, 1,541-bed non-profit tertiary medical center recognized nationally and internationally for excellence in healthcare. This role is based at the York Street Campus in New Haven, CT, and supports initiatives across both Yale New Haven Hospital and the Saint Raphael Campus. 

Why Sodexo at Yale New Haven Hospital?

Join a dedicated team committed to enhancing patient care through outstanding service. Sodexo supports your professional growth while making a meaningful impact in healthcare environments.

What You'll Do

• Lead and coordinate the efforts of six Patient Experience Manager 1 leaders across multiple hospital campuses.

• Conduct daily patient and nursing rounding to proactively address concerns and enhance satisfaction.

• Oversee and deliver on-site customer service training and coaching for frontline employees.

• Manage test tray evaluations and other quality assurance tools to continuously improve the patient dining experience.

• Analyze and trend patient experience data to identify opportunities for improvement.

• Collaborate with clinical teams, department heads, and Sodexo leadership to align strategies with patient satisfaction goals.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• Prior experience in patient experience, hospitality, or healthcare food services required.

• Strong leadership skills with the ability to coach and develop a team across multiple locations.

• Excellent interpersonal and communication skills for patient interaction and team coordination.

• Proven ability to collect, interpret, and act on data and feedback.

• Passion for creating a positive and supportive experience for patients, families, and caregivers.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement: Bachelor’s degree or equivalent experienceMinimum Functional Experience: 3 years