Customer Service Representative

Nacuity Pharmaceuticals, Inc. is dedicated to pioneering innovative treatments that address oxidative stress, a significant factor in severe chronic conditions and blinding eye diseases. Our clinical-stage company focuses on developing advanced therapies targeting oxidative tissue damage, with programs aimed at retinitis pigmentosa, cataract, and cystinosis. We strive to expand the science and clinical potential of our revolutionary treatments, with the ultimate goal of alleviating the burden of diseases related to oxidative stress. We are currently seeking a dedicated Customer Service Representative to join our team, providing vital support to our customers and ensuring their inquiries and needs are met with exceptional care and professionalism. The ideal candidate will be able to work in a fast-paced environment and provide clear and concise information to our customers, contributing to the overall success and reputation of Nacuity Pharmaceuticals.

Responsibilities

• Act as the primary point of contact for customer inquiries via phone, email, and chat.
• Provide accurate and timely information about our products, services, and clinical trials.
• Maintain detailed records of customer interactions and feedback.
• Investigate and resolve customer complaints efficiently and empathetically.
• Collaborate with other departments to enhance customer experience and address issues.
• Assist in the development of customer service procedures and policies to improve efficiency.
• Gather customer feedback for reporting purposes and to support product development.
• Stay updated on product knowledge and industry trends to effectively assist customers.

• High school diploma or equivalent; Bachelor’s degree is a plus.
• Proven experience in customer service or a related field, preferably in the pharmaceutical or healthcare sector.
• Strong communication skills, both verbal and written, with the ability to engage positively with customers.
• Demonstrated problem-solving abilities and a customer-focused mindset.
• Ability to manage multiple priorities and adapt to changing demands within a fast-paced environment.
• Proficiency in using customer service software and Microsoft Office Suite (Word, Excel, Outlook).
• Attention to detail and strong organizational skills.
• Ability to maintain a high level of professionalism and confidentiality when dealing with sensitive information.
• Strong interpersonal skills with a patient and empathetic attitude.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Work From Home