Senior Member Services Representative
Skills
- Customer service expertise
- Interpersonal skills
- Knowledge of managed health care
- Familiarity with eligibility processes
Responsibilities
- Respond to complex member issues as a technical resource
- Assist members and providers primarily by phone
- Participate in departmental work groups and special projects
Education
- High school diploma or equivalent
- Minimum of four years customer service experience
- Associate’s degree may substitute for one year of customer service experience
Benefits
- Medical, Dental and Vision Plans
- Ample Paid Time Off
- 12 Paid Holidays per year
- 401(a) Retirement Plan
- 457 Deferred Compensation Plan
- Robust Health and Wellness Program
- Onsite EV Charging Stations
Average salary estimate
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