HCM Systems Operations Support Lead

Join MGM Resorts International and help power the HR technology that supports our legendary hospitality. As the HCM Systems Lead – Operations, you’ll play a key role in maintaining the stability of our Workday environment, delivering best-in-class support, and driving continuous improvements across core HR systems.

THE DAY-TO-DAY:

• Serve as a Workday subject matter expert supporting multiple HCM modules (Core HCM, Absence, Compensation, Talent, Benefits, and more)

• Lead the intake, analysis, and execution of configuration and enhancement requests

• Troubleshoot and resolve complex system issues and operational support tickets

• Partner with HR Centers of Excellence, Payroll, and Technology teams to align system changes with business and compliance needs

• Manage testing and release cycles including unit, regression, and user acceptance testing

• Ensure data integrity, enforce system governance, and maintain security roles and business process configurations

• Support large-scale data uploads and organizational updates using EIBs

• Monitor compliance with internal audit and regulatory standards

• Create clear documentation and provide guidance to end users and HR partners

• Identify recurring issues and contribute to long-term system improvements and planning

THE IDEAL CANDIDATE:

• 3+ Years experience in HCM System Administration, preferably Workday

• 2+ Years experience in hands-on experience with system testing, data uploads (EIBs), and user support.

• Experience supporting HR operations, including configuration, troubleshooting, and system maintenance.

• Exposure to multiple Workday modules (e.g., Absence, Compensation, Talent Management, Benefits, Recruiting, Learning).

• Strong problem-solving skills with the ability to work independently

• Proficiency in Excel (pivot tables, formulas) and HR reporting tools

• Excellent communication skills and ability to translate business needs into technical solutions

• Bachelor’s degree or equivalent work experience required

THE PERKS & BENEFITS:

• Prioritize your wellness, access programs crafted to nurture your mental and physical health. 

• Enjoy unbeatable discounts on hotel stays, dining, retail, entertainment, and exclusive partner perks for travel, tech, and beyond! 

• Savor delicious meals for free in our employee dining room. 

• Park with ease—whether you're on or off shift, it's free! 

• From healthcare to financial support and generous time-off options, we’ve got you covered. 

• Elevate your career with development programs, connect through networking events, and make a difference with community volunteer opportunities.

VIEW JOB DESCRIPTION:

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