Senior Operations Manager

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team:

The Mattel Pennsylvania Distribution Center (PADC) is a fast paced, high volume, multi-shift and multi-location distribution center that handles B2B and DTC operations with two different technological systems.

The Opportunity:

The Senior Operation Manager is responsible for ensuring distribution center capability and high operations performance levels meet and exceed KPI’s and Mattel customer expectations. The position has primary responsibility for several DC & Logistics project initiatives in a fast paced, high volume, multi-shift and multi-location distribution center that handles B2B and DTC channels operations through tow IT systems. The Senior Operations Manager is a key member of the DC leadership and will be responsible for the timely and on-budget completion of projects that will support the growth of DTC for Mattel Creations and American Girl (including retail) and support North America Distribution B2B Network as needed. This position will foster a continuous improvement culture as well as integrate effectively across Mattel’s Global Supply Chain. The Senior Operations Manager must possess interpersonal, influencing, financial acumen, and project management skills to drive Collaboration, Execution and Innovation.  An Industrial Engineering background, fast paced DC operations experience, and bilingual (Spanish) are preferred.

What Your Impact Will Be:

• Maintain a safe and healthy work environment and partner with DC Leadership in establishing current and future standards and procedures.
• Drive and foster culture transformation aligned with Mattel culture and values.
• Lead projects from requirement definition through deployment, identifying schedules, scopes, budget estimations, implementation plans, and risk mitigation.
• Coordinate internal Mattel and external resources to ensure that projects adhere to scope, schedule and budget.
• Collaborate and Influence with: a) other Mattel areas such as (but not limited), Distribution Centers across the network, Transportation Inbound and Outbound, Customer Service, Commercial, AG Retail, EH&S, Finance, Logistics Continuous Improvement, Human Resources, Procurement, Legal, AG Retail, Internal Audit; and b) external partners, such as: customers, carriers, vendors, IT solutions, Consultants, External Audit.
• Analyze project status and, if necessary, revise the scope, schedule, or budget to ensure that project requirements can be met.
• Drive continuous improvement culture identifying root cause analysis and corrective actions on project status and risks, based on facts and data.
• Work with direct and indirect reports to develop and implement plans that impact the distribution center.
• Execute against project financial budget including capital expenses.
• Analyze and propose solutions to project obstacles (layout, space needs and utilization, equipment needs, capital expense projects, major process changes).
• Embrace network standard procedures, metrics and best practices.
• Collaborate with corporate partners and other Mattel DC’s to ensure internal and external compliance requirements are met.

What We’re Looking For:

• BA/ BS preferably in Industrial Engineering, Logistics, Business Administration or a related field and five or more years of experience in a distribution center or manufacturing facility as part of operations leadership or project management OR equivalent combination of experience and education.
• Professional certification in project management such as PMP or PRINCE2 preferred.
• Able to forecast and plan budget, develop and implement business and project plans and goals.
• Able to collaborate with employees at all levels (supervisory staff, management, executive staff, corporate partners).
• Strong knowledge in Supply Chain Management.
• Skilled at creating and maintaining functional and cross-functional partnerships.
• Able to communicate effectively in both written and verbal forms in English.
• Strong analytical, reasoning, and problem solving skills. Able to analyze and interpret reports, graphs, and other data.
• Strong ability to influence internal and external parties.
• Strong mathematic skills- ability to calculate figures such as percentages, volume, cost, time.
• Competent in MS Office Suites.
• Customer and Consumer Oriented.
• Bilingual (English/Spanish) preferred

How We Work:

We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:

Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.

Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.

Videos to watch:
The Culture at Mattel
Mattel Investor Highlights