Client Services Representative
Tickets.com, a wholly owned subsidiary of Major League Baseball (MLB), delivers innovative, cutting-edge technologies to enable frictionless and unforgettable fan experiences in venues across the globe. Together with MLB, Tickets.com is changing the landscape of the live sports and entertainment industry, delivering new digital venue and ticketing experiences to millions of fans.
The Client Services Representative is responsible for Tickets.com software configuration, data migration, and interface/integration initiatives for a set of clients to ensure systems are set up as designed and per client requirements. Prepare, create and maintain ticketing on-sale events and develop/run reports for clients on Tickets.com ticketing software. Promote and implement best practices as subject matter expert.
The Client Services Representative is the liaison between their assigned clients and Tickets.com, responsible for ensuring assigned clients are aware of and taking advantage of all Tickets.com products and features. This position will also require the Client Services Representative to advocate on the behalf of their assigned client base features and functionality requests.
Responsibilities
- Frontend and backend event software configuration, including seat map, pricing, ticket fees, ticket design and layout, special offers, confirmation email, sales flow and special promotions
- Software maintenance, report configuration and execution
- Manage multiple projects, including but not limited to season ticket renewal, season ticket printing, invoicing, and single ticket on-sale events
- Train box office staff on ticketing software
- Act as a liaison to a host of Tickets.com departments, including call centers, and web operations
- Work with other departments in rollout of new products for clients, including MyTickets, MyProVenue and Campaign Creator
- Exercises independent thought and judgment when dealing with client and user requests and resolution of issues
- Consults with users and provides intellectual information regarding the ProVenue application
- Performs systems tests, analysis, and configuration to ensure system is in excellent running order
- Proactively review and share details of product enhancements and release notes with the client, drawing upon specific, relevant use cases
- Assist client in operating the ticketing system including initial training and ongoing support for box office, accounting staff, and management
- Provide ongoing client support to assigned client base
- Advise client on how to best use ticketing system to meet their business needs
- Promote Tickets.com features, functionalities, including but not limited to 3rd party offerings
- All other duties as assigned
Qualifications & Skills
- Bachelor’s degree or equivalent combination of education and experience
- Minimum two (2) years of experience configuring ticketing software
- Box office experience preferred
- Computer proficiency essential – MS Office Suite; knowledge of HTML and CRM Software preferred; ability to easily learn new technology as needed
- Remote evening and weekend availability, as required
- Must be client service oriented
- Excellent communication skills, both verbal & written
- Detail oriented, organized, proven ability to follow up on tasks
- Self-starter, able to prioritize and work independently with minimal supervision
- Work effectively under pressure
Pay Rate: $69,000
As a candidate for this position, your salary and related aspects of compensation will be contingent upon your work experience, education, skills, and any other factors MLB considers relevant to the hiring decision. In addition to your salary, TDC believes in providing a competitive compensation and benefits package for its employees.
Top TDC Perks & Benefits:
- Medical, Dental, and Vision Coverage
- Disability Benefits (short term and long term)
- Company Contributed 401K Plan
- Paid Time Off and Holidays
- Paid Parental Leave
- Access to Free Tickets to Baseball Games & TV
- Discounts at MLB Store | MLBShop.com
- Employee Assistance Programs (EAP)
- Onsite/Online Training & Development Programs
- Tuition Reimbursement
- Life and Accidental Death Insurance
- Pet Insurance
Why MLB?
Major League Baseball (MLB) is the most historic of the major professional sports leagues in the United States and Canada. Employees love working at MLB because of the culture of growth, teamwork, and professionalism. Employees who are most successful at MLB take initiative, know how to identify problems and provide solutions, and always put the Team first. For those ready to step up to the plate and join the major leagues, MLB takes the same approach as teams do with their players: empowering our “workforce athletes” to be at their best by engineering experiences that put employees in the best position to succeed. Major League Baseball is looking for candidates who are passionate about growing America’s pastime to best serve its fans for decades to come.
MLB is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
California Residents: Please see our California Recruitment Privacy Policy for more details.
Colorado Residents: Colorado based applicants may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Applicants requiring a reasonable accommodation for any part of the application and hiring process, please email us at [email protected]. Requests received for non-disability related issues, such as following up on an application, will not receive a response.
Are you ready to Step Up to the Plate? Apply below!
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