ProVenue Operations Client Representative
Tickets.com, a wholly owned subsidiary of Major League Baseball (MLB), delivers innovative, cutting-edge technologies to enable frictionless and unforgettable fan experiences in venues across the globe. Together with MLB, Tickets.com is changing the landscape of the live sports and entertainment industry, delivering new digital venue and ticketing experiences to millions of fans.
The ProVenue Operations Client Representative is responsible for Tickets.com software configuration, data migration, and interface/integration initiatives for a set of clients to ensure systems are set up as designed and per client requirements.
The ProVenue Operations Client Representative is the liaison between their assigned clients and Tickets.com, responsible for ensuring assigned clients are aware of and taking advantage of all Tickets.com products and features. This position will also require the ProVenue Operations Client Representative to advocate on the behalf of their assigned client base features and functionality requests.
Responsibilities
- Assist assigned client(s) in operating the ticketing system for Frontend event software configuration, including but not limited to seat map, pricing, ticket fees, ticket design and layout, special offers, confirmation email, sales flow, special promotions and software maintenance, report configuration and execution while providing ongoing support for box office, accounting staff, and management
- Backend event software configuration for assigned clients to execute event onsales as desired
- Manage multiple projects, including but not limited to season ticket renewal, season ticket printing, invoicing, and single ticket on-sale events
- Train box office staff on ticketing software as new features are released
- Act as a liaison to a host of Tickets.com departments, including web operations and database technology
- Work with other departments in rollout of new products for clients, including MyTickets, MyProVenue and other ProVenue suite of products
- Exercises independent thought and judgment when dealing with client and user requests and resolution of issues
- Consults with peers and system users to provide intellectual information regarding the ProVenue application
- Performs systems tests, analysis, and configuration to ensure system is in excellent running order
- Proactively review and share details of product enhancements and release notes with the client, drawing upon specific, relevant use cases
- Advise client on how to best use ticketing system to meet their business needs
- Promote Tickets.com features, functionalities, including but not limited to 3rd party offerings
Qualifications & Skills
- Bachelor’s degree or equivalent combination of education and experience
- Minimum two (2) years of experience configuring ticketing software
- Box office experience preferred
- Computer proficiency essential – MS Office Suite; knowledge of HTML and CRM Software preferred; ability to easily learn new technology as needed
- Remote evening and weekend availability, as required
- Must be client service oriented
- Excellent communication skills, both verbal & written
- Detail oriented, organized, proven ability to follow up on tasks
- Self-starter, able to prioritize and work independently with minimal supervision
- Work effectively under pressure
Pay Range: $65,000 - $69,000
As a candidate for this position, your salary and related aspects of compensation will be contingent upon your work experience, education, skills, and any other factors MLB considers relevant to the hiring decision. In addition to your salary, TDC believes in providing a competitive compensation and benefits package for its employees.
Top TDC Perks & Benefits
- Medical, Dental, and Vision Coverage
- Disability Benefits (short term and long term)
- Company Contributed 401K Plan
- Paid Time Off and Holidays
- Paid Parental Leave
- Access to Free Tickets to Baseball Games & MLB.TV
- Discounts at MLB Store | MLBShop.com
- Employee Assistance Programs (EAP)
- Onsite/Online Training & Development Programs
- Tuition Reimbursement
- Life and Accidental Death Insurance
- Pet Insurance
Why MLB?
Major League Baseball (MLB) is the most historic of the major professional sports leagues in the United States and Canada. Employees love working at MLB because of the culture of growth, teamwork, and professionalism. Employees who are most successful at MLB take initiative, know how to identify problems and provide solutions, and always put the Team first. For those ready to step up to the plate and join the major leagues, MLB takes the same approach as teams do with their players: empowering our “workforce athletes” to be at their best by engineering experiences that put employees in the best position to succeed. Major League Baseball is looking for candidates who are passionate about growing America’s pastime to best serve its fans for decades to come.
MLB is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
California Residents: Please see our California Recruitment Privacy Policy for more details.
Colorado Residents: Colorado based applicants may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Applicants requiring a reasonable accommodation for any part of the application and hiring process, please email us at [email protected]. Requests received for non-disability related issues, such as following up on an application, will not receive a response.
Are you ready to Step Up to the Plate? Apply below!
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Step up to the plate as a Seasonal Designer at Major League Baseball, where you'll elevate brand identity through dynamic visual designs.
Be a pivotal part of Tickets.com as a Client Services Representative, ensuring clients maximize their ticketing capabilities for premier fan experiences.
As a Staff RN in our Ambulatory Wound Clinic, you'll provide crucial nursing care and support to patients in a compassionate healthcare setting.
Be a key player in shaping the customer experience at American Express as a Manager for Resy Support, leading a team dedicated to operational excellence in the dining services domain.
Become a pivotal Customer Service Representative at Radiometer, where your efforts in order entry will directly enhance patient care in the biotechnology sector.
Serve as a vital part of TP’s customer service team in Brownsville, delivering innovative support and upholding company values in an onsite role.
Become a key player at M&T Bank as a Float Teller, focusing on exceptional customer service and operational efficiency in various branches.
Be a vital part of Valon's mission to empower homeowners as a Customer Engagement Specialist in Jacksonville.
Moomoo is looking for a Trading Specialist to elevate customer trading experiences in a fast-paced financial environment in Dallas, TX.
Become a part of Peraton's mission-driven team as a Customer Technical Support Representative, providing vital technical assistance to enhance customer experience.
Become a pivotal part of Toast as a Kitchen Customer Care Expert, delivering exceptional customer support in a hybrid work environment.
Join SunSource as an Inside Sales / Customer Service Representative and be part of a dedicated team committed to delivering exceptional service in the industrial sector.
Become a vital part of MMDSmart as a Customer Care Specialist, engaging with customers to ensure a first-class service experience.
We're looking for a dynamic Software Training Specialist at Pandell-ESG to turn complex software into accessible knowledge for our clients.
Join SimplyInsured as a Bilingual Remote Customer Support Representative and help us eliminate fear in health insurance through exceptional service.
MLB is in the business of producing and showcasing human performance. Our core product consists of those who are the best at what they do. We focus on designing programs and experiences for top athletes to thrive at the Major League level. Why? ...
13 jobsSubscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
