Healthcare Customer Success Manager
Skills
- Exceptional verbal and written communication
- Interpersonal and relationship-building capabilities
- Ability to work collaboratively in a matrixed team
- Self-motivated and results-driven professional
Responsibilities
- Deliver outstanding partner experience for core solutions delivery
- Build and nurture strong relationships with hospital quality executives
- Manage and communicate partner expectations and client scopes of work
- Increase partner engagement with core technology
- Deliver surplus value to partners
- Consult and assess partners' broader challenges regarding clinical quality management
- Share partner transformation resources and provide guidance on implementation
- Keep an active eye on market challenges or best practices
- Help drive orders growth within assigned partners
- Prospect extensions and expansions
- Demonstrate customer advocacy
- Identify opportunities for improvement
Education
- Bachelor’s degree and/or technical degree in business or related field
Benefits
- Remote/hybrid flexibility and generous time off
- Robust benefits package including medical, vision, and dental
- 401(k) retirement plan with company match
- Opportunities for professional development
Average salary estimate
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To measurably improve the safety and quality of patient care by unlocking the value of clinical data
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