Technical Support Specialist for BI - APAC (Hospitality background required)
Skills
- Proficient in Google Apps
- Strong written communication
- Customer-facing experience
- Detail-oriented mindset
- Team collaboration skills
Responsibilities
- Attend to client questions and technical troubleshooting related to BI products.
- Collaborate with Engineering & Product teams for issue resolution.
- Educate users on maximizing product utility.
- Respond to customer queries via chat or email.
- Prepare user manuals and support materials.
- Identify process improvements and participate in reviews.
Education
- Background in hospitality or revenue management
Benefits
- Flexible working environment
- Flexible time off
- Competitive compensation
- Career development opportunities
- Referral bonuses
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